Customer Operations Representative (m / f / d) Hungary / DACH (parental leave replacement; temp[...]

Helly Hansen; München; Hybrid; EUR 35.000 - 50.000; Vollzeit

Zusammenfassung

An international outdoor apparel brand in Munich is seeking a Customer Operations Representative to provide service excellence for wholesale and B2B customers in Hungary and DACH regions. The role, covering parental leave, requires fluency in Hungarian and a good level of German, along with customer service experience. This position offers a hybrid work model and an open, friendly atmosphere.

Leistungen

Exciting benefits

Work in a multi-national environment

Modern loft with excellent transport connections

Qualifikationen

• Fluent in Hungarian and good level of German.
• Very good English knowledge.
• Ability to turn complaints into positive sales.

Aufgaben

• Ensure first-class customer-oriented advice.
• Cultivate a 'customer first' culture.
• Support order book management.

Kenntnisse

Customer service excellence

Team player with collaborative mindset

Strong written and verbal communication

Time management and prioritization

Ausbildung

Working experience in a Customer Service environment

Tools

Computer literate

ERP experience

Jobbeschreibung

Overview

Customer Operations Representative (m / f / d) Hungary / DACH (parental leave replacement; temporary contract)

Munich

Helly Hansen is a technical outdoor brand known for professional grade apparel and innovative fabrics. We are looking for a Customer Operations Representative to support our team at the European Headquarter in Munich, Germany. The position is a parental leave cover on a fixed-term contract of 1.5 – 2 years.

KEY OBJECTIVES

In this position you will influence and develop one of Norway’s most internationally known consumer brands. You will service our Hungarian wholesale and B2B customers as well as some DACH accounts. You will be the key person in order book management, deliveries coordination and aftersales processes. You will support the local sales force to develop the brand in your assigned territories and strengthen relationships with Helly Hansen group key players in Hungary and the DACH markets by delivering continuous service excellence. You will search for and implement improvements in your market to achieve daily operational excellence.

KEY RESPONSIBILITIES

SERVICE EXCELLENCE

• Customer Service Excellence: Ensure first-class customer-oriented advice and information service to Helly Hansen wholesale and B2B customers within the assigned region. Assist with the implementation of the Service Excellence Strategy and manage the development of a service delivery plan that leads to continuous improvement of the customer experience.
• Service Culture: Cultivate a “customer first” culture and approach responsibilities with continuous improvement. Strive to exceed customer expectations to support sustained company growth.
• Customer Understanding: Maintain a high level of communication with customers regarding their service expectations, identify important elements, and determine the best methods of communication.
• Best Value Service: Deliver cost-effective, best-value services by balancing customer requirements with budget targets.

TEAM

• Establish, develop and maintain effective working relationships with all colleagues to ensure a “one team” approach to delivering Customer Service Excellence and business objectives.
• Provide support and assistance to colleagues through back-up, trainings and adopting good team ethics.
• Cross Functional: Collaborate with local sales, Finance, Logistics and other cross-functional teams to ensure best possible service to customers.

OPERATIONS

• Order book management
• Support and follow up on order entry
• Verify orders with correct terms and discounts according to seasonal deadlines
• Monitor product availability and communicate potential changes to accounts and sales teams
• Ensure orders are released on time to meet requested dates
• Reconciliation of returns, chargebacks, and exceptions
• Support monthly forecast process and active follow-up of country monthly shipping targets
• Participate in local and global projects as required

SKILLS / PERSONAL QUALITIES

As a member of the Customer Operations Team, you should demonstrate excellence in servicing customers, be a positive influence in the team and excel in daily operations management. The required skills include:

• Passion for brands and products
• Team player with a collaborative mindset
• Computer literate; strong written and verbal communication
• Positive attitude
• Structured and detail oriented; patience & empathy
• Flexibility
• Time management and prioritization; tenacity and efficiency mindset

EXPERIENCES / QUALIFICATIONS

• Working experience in a Customer Service environment
• Ability to understand customer needs and turn complaints into positive sales
• Computer literate; ERP experience is a plus
• Fluent in Hungarian and good level of German
• Very good English knowledge
• French language would be a plus

WE OFFER

• A versatile and exciting task where you can contribute your knowledge
• Work in a multi-national environment
• Hybrid model: work from home and from the office
• Exciting benefits
• A modern loft with excellent transport connections
• Open and friendly working atmosphere
• Flat hierarchies and short communication channels

Interested? Please apply with your letter of motivation, CV and letters of recommendation no later than 31 October 2025.