Customer Operations Engineer 24/7 (f/m/d)

IONOS; Berlin; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Subsidized canteen

Free drinks

Modern office space

Excellent transport connections

Employee discounts

Job summary

IONOS is seeking experienced Cloud Operations Engineers to support Enterprise customers across the full incident lifecycle, from intake to restoration. You will work in a 24/7, shift-based environment, with a focus on automation and proactive monitoring in German and English.

The role requires a customer-first mindset and the ability to handle high-pressure situations. Join a team that values security, cross-functional collaboration, and continuous learning, offering modern offices near

Qualifications

• Several years of experience operating cloud infrastructure (Linux, Windows, networking, storage, web APIs).
• Strong customer-first mindset with a genuine drive to solve problems.
• Enthusiasm for root cause analysis; use of logs, traces, metrics for troubleshooting.
• Solid network debugging skills across LAN, WAN, VPN, DNS, and DHCP.
• Familiarity with S3 and storage concepts (file, object, block).
• Experience with monitoring/alerting tools such as Prometheus, Grafana, OpsGenie.
• Knowledge of development and deployment tooling: Bash, Python, Ansible, Terraform, Git.
• Experience with ticketing/documentation systems (Jira, Confluence).
• Willingness to undergo extended security vetting (SÜ2).
• Fluency in German and English.

Responsibilities

• Act as technical advisor and ops engineer for Enterprise customers in complex environments.
• Analyze workloads, debug incidents, and deliver lasting resolutions or workarounds.
• Automate recurring tasks using scripts, tooling, and AI-assisted solutions.
• Collaborate with Development and Sales to improve service quality and stability.
• Work in security-sensitive environments under compliance requirements.
• Monitor cloud infrastructure and respond to anomalies.

Skills

Cloud infra

Linux

Windows

Networking

Root cause analysis

Customer-first

Scripting

AI tooling

German-English bilingual

Tools

Kubernetes

Terraform

Ansible

Git

Jira

Confluence

Prometheus

Grafana

OpsGenie

Bash

Python

Job description

We are looking for experienced Cloud Operations Engineers with strong backgrounds in Linux, Windows, networking, and cloud environments to join our Customer Operations team.

You will support our Business and Enterprise customers across the full lifecycle of incident handling from initial intake and root cause analysis through to full service restoration. You bring a customer-first mindset and a strong drive to solve complex problems. While we receive requests directly from customers, we operate as an L2/L3 team. You are comfortable managing multiple tasks simultaneously and can set clear priorities even under pressure.

We operate 24/7 across three shifts. You are comfortable participating in shift rotation and being scheduled accordingly. Some of our work touches sensitive areas; you are willing to undergo an extended security vetting process (SÜ2). Our customers communicate in both German and English, and you are equally confident in both.

Tasks

• Act as both technical advisor and ops engineer for Enterprise customers in complex, multi-layered environments.
• Analyse customer workloads, debug complex incidents, and deliver lasting resolutions or effective workarounds.
• Automate recurring tasks and problems using scripts, tooling, and AI-assisted solutions.
• Collaborate with Development and Sales teams to improve overall service quality and platform stability.
• Work in security-sensitive environments under strict compliance and regulatory requirements.
• Monitor cloud infrastructure proactively and respond decisively when anomalies arise.

Qualifications

• Several years of experience operating cloud infrastructure, Linux, networking, virtualisation (QEMU/KVM), containers (Kubernetes), storage systems, and web APIs.
• Strong customer-first mindset with a genuine drive to find solutions.
• Enthusiasm for root cause analysis; log files, traces, metrics and hands-on troubleshooting.
• Solid network debugging skills across LAN, WAN, VPN, DNS, and DHCP.
• Familiarity with S3 and storage concepts (file, object, block).
• Experience with monitoring and alerting tools such as Prometheus, Grafana, and OpsGenie.
• Knowledge of common development and deployment tooling: Bash, Python, Ansible, Terraform, Git.
• Experience with ticketing and documentation systems (Jira, Confluence, or similar).
• Scripting and software development skills; experience using AI tools in this context is a plus.
• Willingness to undergo extended security vetting (SÜ2).
• Fluency in German and English.
• At some locations a subsidized canteen and various free drinks.
• Modern office space with very good transport connections.
• Various employee discounts for activities and products.
• Employee events such as summer and winter parties, as well as workshops.
• Numerous training and development opportunities.
• Various health offers, such as sports and health courses.