Customer Operations Engineer 24/7 (f/m/d)

IONOS Group; Berlin; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Subsidized canteen

Modern office near transport

Employee discounts

Team events

Training & development

Health programs

Job summary

IONOS Group in Berlin is seeking experienced Cloud Operations Engineers to join the Customer Operations team. You will support Enterprise customers across the full incident lifecycle, from intake to restoration, with a customer-first mindset and strong problem-solving drive.

We operate 24/7 in three shifts and may require extended security vetting (SÜ2). Proficiency in German and English, plus hands-on experience with Linux, Windows, networking, Kubernetes, and cloud platforms, are essential for

Qualifications

• Several years of experience operating cloud infrastructure.
• Strong troubleshooting with logs, traces, metrics.
• Solid network debugging across LAN/WAN/VPN/DNS/DHCP.
• Fluency in German and English.

Responsibilities

• Act as technical advisor and ops engineer for Enterprise customers in complex, multi-layered environments.
• Analyse customer workloads, debug complex incidents, and deliver lasting resolutions or effective workarounds.
• Automate recurring tasks and problems using scripts, tooling, and AI-assisted solutions.
• Collaborate with Development and Sales teams to improve overall service quality and platform stability.
• Work in security-sensitive environments under strict compliance and regulatory requirements.
• Monitor cloud infrastructure proactively and respond decisively when anomalies arise.

Skills

Cloud infra

Linux

Networking

Virtualisation

Kubernetes

Storage

Web APIs

Python

Bash

Ansible

Terraform

Git

Jira

Confluence

AI tools

German English

Tools

Prometheus

Grafana

OpsGenie

Terraform

Ansible

Jira

Confluence

Job description

We are looking for experienced Cloud Operations Engineers with strong backgrounds in Linux, Windows, networking, and cloud environments to join our Customer Operations team.

You will support our Business and Enterprise customers across the full lifecycle of incident handling from initial intake and root cause analysis through to full service restoration. You bring a customer-first mindset and a strong drive to solve complex problems. While we receive requests directly from customers, we operate as an L2/L3 team. You are comfortable managing multiple tasks simultaneously and can set clear priorities even under pressure.

We operate 24/7 across three shifts. You are comfortable participating in shift rotation and being scheduled accordingly. Some of our work touches sensitive areas; you are willing to undergo an extended security vetting process (SÜ2). Our customers communicate in both German and English, and you are equally confident in both.

Tasks

• Act as both technical advisor and ops engineer for Enterprise customers in complex, multi-layered environments
• Analyse customer workloads, debug complex incidents, and deliver lasting resolutions or effective workarounds
• Automate recurring tasks and problems using scripts, tooling, and AI-assisted solutions
• Collaborate with Development and Sales teams to improve overall service quality and platform stability
• Work in security-sensitive environments under strict compliance and regulatory requirements
• Monitor cloud infrastructure proactively and respond decisively when anomalies arise

Qualifications

• Several years of experience operating cloud infrastructure, Linux, networking, virtualisation (QEMU/KVM), containers (Kubernetes), storage systems, and web APIs
• Strong customer-first mindset with a genuine drive to find solutions
• Enthusiasm for root cause analysis; log files, traces, metrics and hands-on troubleshooting
• Solid network debugging skills across LAN, WAN, VPN, DNS, and DHCP
• Familiarity with S3 and storage concepts (file, object, block)
• Experience with monitoring and alerting tools such as Prometheus, Grafana, and OpsGenie
• Knowledge of common development and deployment tooling: Bash, Python, Ansible, Terraform, Git
• Experience with ticketing and documentation systems (Jira, Confluence, or similar)
• Scripting and software development skills; experience using AI tools in this context is a plus
• Willingness to undergo extended security vetting (SÜ2)
• Fluency in German and English

Benefits

• Hybrid working model.
• At some locations a subsidized canteen and various free drinks.
• Modern office space with very good transport connections.
• Various employee discounts for activities and products.
• Employee events such as summer and winter parties, as well as workshops.
• Numerous training and development opportunities.
• Various health offers, such as sports and health courses.