Customer Loyalty and Growth Associate (m/f/d)

TN Germany; Stuttgart; Hybrid; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

An innovative company is seeking a dynamic Customer Loyalty and Growth Associate to enhance customer satisfaction and drive growth. This role involves managing renewals, identifying upselling opportunities, and conducting product demos. Join a vibrant international team in a centrally located office in Stuttgart, where you will enjoy flexible hours, 30 vacation days, and opportunities for personal and professional development. If you are passionate about technology and customer success, this is the perfect opportunity for you!

Leistungen

30 vacation days per year

Flexible hours

Hybrid work model

Free drinks

Weekly team lunches

Opportunities for personal development

International team environment

Qualifikationen

• 1-3 years of experience in Customer Success or Account Management.
• Strong listening and communication skills in German and English.

Aufgaben

• Manage customer renewals and upsell opportunities.
• Conduct product demos and address customer concerns.
• Gather feedback to improve retention strategies.

Kenntnisse

Customer Success Management

Account Management

Negotiation

Communication Skills

Problem-Solving

Business Analysis

Ausbildung

Bachelor's Degree in Business Administration

Tools

CRM Software

SaaS Platforms

Jobbeschreibung

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Customer Loyalty and Growth Associate (m/f/d), Stuttgart

Client: AnyDesk Software

Location: Stuttgart, Germany

Job Category: Customer Service

EU work permit required: Yes

Job Reference:

5022e64b1466

Job Views:

1

Posted:

30.04.2025

Expiry Date:

14.06.2025

Job Description:

Customer Loyalty and Growth Associate (m/f/d)

Location: Stuttgart, Germany

Department: Customer Experience

Type: Full-time

About Us

AnyDesk was founded under the belief that software technology and global connectivity can improve how society functions. Today, we build a platform to reinvent the internet.

Join us in shaping the future of software technology!

What we are looking for:

We seek a highly motivated Customer Loyalty and Growth Manager to join our Customer Experience team. You will play a key role in ensuring customer satisfaction and growth.

• Manage the renewal process for assigned customers within the 90-day window, ensuring seamless service continuation.
• Identify opportunities for upselling additional features and connections to enhance customer experience and revenue.
• Upgrade customers from legacy licenses to current offerings to ensure they benefit from the latest features.
• Consolidate multiple licenses into a single, manageable license when appropriate.
• Reduce customer churn and increase retention through strategic initiatives.
• Conduct product demos and provide support during renewals, addressing customer questions and concerns.
• Gather feedback from customers who decide to churn to improve retention strategies.

Basic Qualifications:

• Strong listening, logical reasoning, follow-through, and excellent communication skills in both written and verbal forms.
• 1-3 years of experience in Customer Success Management or Account Management.
• Experience selling 3-year SaaS deals.
• Proficiency in business administration, negotiation, and retention strategies.
• Experience leading customer demos.
• Passion for technology, Cloud Services, SaaS, CRM, and business analysis.
• Creative, empathetic, and communicative.
• Fluent in German and English; additional languages like French, Dutch, Italian, or Spanish are a plus.

Preferred Skills and Experience:

• Experience working with quotas and KPIs.
• Organized with strong analytical and problem-solving skills.
• Adaptable and resilient in a fast-paced environment.

What we offer:

• Centrally located Stuttgart office.
• Flexible hours and hybrid work model.
• 30 vacation days per year.
• Free drinks and weekly team lunches.
• Opportunities for personal and professional development and creative input.
• International team environment.