Customer Journey & Segmentation Manager E-commerce (all genders)

zooplus AG; München; Hybrid; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

A leading e-commerce pet platform is hiring a Customer Journey & Segmentation Manager to drive audience segmentation and activation across channels, ensuring personalized marketing experiences. The ideal candidate has strong expertise in using Customer Data Platforms and at least 3 years of hands-on experience. A hybrid work model is offered with benefits including a generous discount, private medical insurance, and annual vacation days.

Leistungen

20% discount in our shop

Private Medical Health Insurance

28 Annual Vacation Days

Internal and external training

Team events

Hybrid working model (up to 40% Home Office)

Qualifikationen

• 3–5+ years of hands-on experience with first-party data, audience segmentation, and activation.
• Strong expertise in a Customer Data Platform environment such as Adobe Audience Manager or Salesforce.
• Demonstrated ability to support campaigns across multiple channels with clear audience alignment.

Aufgaben

• Own the strategy and execution of audience segmentation and activation.
• Measure and report on segment performance and identify actionable insights.
• Collaborate with multiple teams to align audience strategies.

Kenntnisse

Audience segmentation

Data-driven marketing

Analytical skills

CRM experience

Communication skills

Ausbildung

Bachelor's degree in Marketing or related field

Tools

Customer Data Platform (CDP)

SQL

Jobbeschreibung

Customer Journey & Segmentation Manager E-commerce (all genders)

• Full-time

More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.

We're on a mission to create joy for pets and their parents, driven by our core values of Care, Courage, Openness, and Simplicity. At the heart of everything we do, they inspire us to grow, raise the bar for our customers and fuel a pet-first business.

As ourSenior Audience Marketing Manager, you’ll own the strategy and execution of audience segmentation, activation, and optimization across both online and owned marketing channels (email, app push, digital marketing, onsite). You will enable highly personalized, data-driven marketing experiences by leveraging first‑party data and powerful customer data platform (CDP).

Key Responsibilities

Audience Strategy & Segmentation

• Build and refine audience segments using first-party data (behavioral, transactional, CRM).
• Use a Customer Data Platform (CDP) to centralize and activate audience data.
• Develop rich, data-driven personas and look-alike models to inform targeting and media planning across channels.
• Measure and report the impact of your activities and translate it into a quarterly roadmap, in alignment with the marketing and sales teams.
• Ensure consistent audience strategies are applied in campaigns across owned and online channels including email, app push, website personalization, and digital advertising.

Insights & Analytics

• Monitor segment performance and campaign KPIs, identify trends and actionable insights.
• Partner with Marketing Analytics team to produce relevant insights from various data sources (e.g. traffic reports, campaign reports, audience analysis) that measure the mid- and long-term impact of customer journeys, driving continuous improvement in engagement and customer lifetime value

Data Quality & Governance

• Identify and prioritize data gaps, collaborating with analytics and engineering teams to ensure clean, compliant ingestion into the CDP.
• Implement best practices for data segmentation and governance in line with privacy standards (e.g., GDPR, CCPA).
• Design and run A/B tests or workflow experiments to validate segmentation and activation strategies.
• Iteratively optimize audience frameworks based on performance data and user behavior insights.

Cross‑Functional Collaboration

• Work closely with Digital Marketing, CRM, Product and Tech stakeholders to align audience strategy and campaign execution.
• Act as the internal subject matter expert on CDP functionality, audience segmentation, and audience activation tools.

Qualifications

• Bachelor's degree in Marketing,Business Analytics or a related field.
• 3–5+ yearsof hands‑on experience withfirst-party data, audience segmentation, and activation in a marketing context (e.g. CRM, social, programmatic, web personalization).
• Strong expertise in aCustomer Data Platform (CDP)environment (e.g. Adobe Audience Manager, Tealium, Salesforce)
• Demonstrated ability to support campaigns across multiple channels (owned/email, app/web, paid media) with clear cross‑channel audience alignment.
• Advanced analytical skills—comfortable with data tools, SQL or analytics platforms, reporting dashboards, and turning data into strategy.
• Excellent verbal and written communication skills, adept at translating complex data into actionable insights for non‑technical stakeholders.

Nice to Have / Bonus Skills

• Experience withpersonalization engines, recommendation systems, predictive modeling.
• Experience operating within Agile or Sprint-based planning cycles for marketing test-and-learn processes
• Entrepreneurial mindset with a willingness—and ideally prior experience—in building new functions and scaling them to serve cross-functional stakeholders across the organization

With more than 1,000 passionate professionals located across 6 European offices, we believe our success comes from working together and leveraging our international strengths. Expect a hybrid work setup: 60% in-office, 40% remote, collaborating with colleagues across locations.

Our benefits:
20% discount in our zooplus shop
Internal and external training
Team events
#LI-Hybrid
️ 28 Annual Vacation Days
???? Private Medical Health Insurance
Hybrid working model (up to 40%Home Office per month)

zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.