Customer Insights Consultant (m/w/d)

whatchado GmbH; München; Vor Ort; EUR 50.000 - 80.000; Vollzeit

Zusammenfassung

Ein innovatives Unternehmen sucht einen erfahrenen Customer Insights Consultant, der Teil eines neuen Data & Insights-Teams wird. In dieser Rolle analysieren Sie Daten, um maßgeschneiderte Strategien für PAYBACK-Partner zu entwickeln. Sie sind verantwortlich für die Gestaltung und Umsetzung von Strategien zur Erreichung der Kundenentwicklungsziele. Mit Ihrer Expertise in Datenstrategie und Kundeninsights tragen Sie zur Innovationskraft des Unternehmens bei. Freuen Sie sich auf ein dynamisches Arbeitsumfeld mit flexiblen Arbeitszeiten, individuellen Entwicklungsmöglichkeiten und einem engagierten Team, das gemeinsam an der Zukunft arbeitet.

Leistungen

Individuelle berufliche Entwicklung

Kostenloses Essen und Snacks

Flexible Arbeitszeiten

30 Urlaubstage

Bis zu 2 Tage Homeoffice pro Woche

Fitnessstudio-Mitgliedschaft

Kostenübernahme für Deutschland-Ticket

Teamevents und soziale Aktivitäten

Qualifikationen

• Mehrjährige Erfahrung in der Beratung oder im Projektmanagement.
• Starke analytische Fähigkeiten und Verständnis von Datenstrukturen.

Aufgaben

• Analyse und Definition von Daten zur Entwicklung von Strategien.
• Erstellung von Präsentationen mit fundierten Datenanalysen.

Kenntnisse

Analytische Fähigkeiten

Datenanalyse

Präsentationsfähigkeiten

Projektmanagement

Kommunikationsfähigkeiten

Ausbildung

Abschluss in Betriebswirtschaft

Abschluss in Wirtschaftswissenschaften

Abschluss in Statistik

Abschluss in Informatik

Abschluss in angewandter Mathematik

Tools

CRM-Software

Advanced Analytics Software

Jobbeschreibung

Customer Insights Consultant (m/f/d)

Most people are familiar with the term PAYBACK. We'd love to introduce ourselves to you in a bit more detail. You probably know PAYBACK—either from the question at the checkout or through our widely used shopping app. And of course, we hope you answer with “Yes” at the checkout, because with us, you collect more than just °Points. Whether you're a customer, partner, or colleague: with PAYBACK, every action becomes a rewarding experience.

PAYBACK is the leading loyalty program in Germany and one of the largest and most effective marketing platforms in the world. As a pioneer of the data economy, we develop all technical solutions ourselves right here in Munich. Development is something you can do with us, too—both for yourself and together with us for the PAYBACK program.

We’re excited to meet you!

As an experienced Customer Insights Consultant, you will be part of the newly created Data & Insights team and support PAYBACK partners in advising them on how best to achieve their program goals. We define which insights and analyses are needed to make decisions that contribute to the program goals. We are innovation drivers and work closely with other data teams to bring innovations from idea to prototype to productive solution.

YOUR TASKS

• You analyze and define data to create tailored customer development strategies for our PAYBACK partners and identify sales potentials.
• You are responsible for the design, management, and implementation of the strategy to achieve customer development goals across all areas of the company.
• You create presentations with well-founded and meaningful data stories.
• You will mainly work in cross-functional and interdisciplinary teams.

YOUR PROFILE

• You have a very good degree with (ideally) a quantitative focus, e.g., business administration, economics, statistics, computer science, or applied mathematics.
• You have several years of professional experience in consulting, corporate development, or project management of customer insights projects in retail and have gained sound experience as a (partial) project manager, ideally in one of the following areas: Data Strategy, Customer Insights, CRM, and/or AI or Advanced Analytics Software Development.
• You have excellent analytical skills, a good understanding of data structures, and enjoy data-driven work.
• A high level of self-motivation and initiative paired with strong presentation & moderation skills as well as very good communication skills with internal and external interfaces characterize you.
• Fluent German and English skills round off your profile.

OUR OFFER

• Grow like a Pro: Continue learning through individual professional development, grow with us to shape our future together.
• Tasty Breaks: Every visit to our ESSZIMMER tastes like a short visit to Italy – also for vegetarians and vegans.
• Do it your way: In-house KINDERZIMMER, flexible working hours, 30 vacation days, and up to 2 days working from home per week.
• Move it, move it: Our bonus program for your well-being - have fun in our 24/7 TURNHALLE and enjoy our goodies for your body and mind during our health weeks.
• Get Together: Meet and spend leisure time with colleagues – in our SPIELZIMMER, at a Coffee Date, be part of our popular Social Days, ski events, and seasonal highlights such as Christmas parties, summer parties, and team events.
• Easy Going: Coming to the office is not only fun, but also affordable - we cover the costs of your 'Deutschland-Ticket'.