Customer Implementation Project Manager, Medical Devices Munich

Chronos Consulting; Deutschland; Vor Ort; EUR 60.000 - 85.000; Vollzeit

Zusammenfassung

A leading company in the medical device industry seeks a Customer Implementation Specialist to manage the delivery of medical equipment and related services. Responsibilities include customer site inspections, project coordination, and ensuring customer satisfaction through effective communication and leadership. The ideal candidate will have a Bachelor's degree, experience in project management, and strong problem-solving skills, with a willingness to travel frequently throughout Europe.

Qualifikationen

• 2-3 years in a similar role within the medical device industry.
• Experience working with executive management and clinicians.
• Proficiency in English and at least one additional European language.

Aufgaben

• Support presale meetings and engage in customer requirements definition.
• Coordinate with relevant functions to meet customer needs.
• Ensure timely delivery and monitor progress for customer satisfaction.

Kenntnisse

Proactive problem-solving

Customer-focused

Project management

Effective communication

Ausbildung

Bachelor’s degree or equivalent

Jobbeschreibung

Job Description

The Customer Implementation Specialist is responsible for every aspect of the delivery of medical equipment and related services to customers. Tasks include:

1. Customer site inspection and design
2. Participation in contract negotiations and site preparation
3. Delivery and installation coordination with the customer and third parties
4. Marketing collaboration, customer training, and final commissioning and acceptance

This position will require frequent travel in Europe and possibly in Asia in the future.

Required Qualifications:

• Bachelor’s degree or equivalent combination of education and experience
• 2-3 years in a similar role within the medical device industry, managing complex/multiple projects
• Experience working with executive management and clinicians in diverse customer organizations
• Proactive, customer-focused problem-solving skills
• Ability to handle multiple projects independently
• Proficiency in English and at least one additional European language
• Willingness to travel up to 70% of the time

Responsibilities:

• Support presale meetings and sales relationships
• Engage in customer requirements definition and develop detailed implementation plans
• Understand product and service offerings specific to each customer
• Coordinate with all relevant functions within the company to meet customer requirements
• Communicate effectively at all levels, including C-Level executives
• Ensure timely delivery of products and services, including training completion
• Conduct site visits and monitor progress to ensure schedule adherence and customer satisfaction
• Handle customer inquiries, complaints, and conduct satisfaction reviews
• Maintain accurate project and customer data
• Exhibit leadership consistent with company values

Additional tasks may be assigned based on company plans.