Customer Implementation Project Manager, Medical Devices Ingolstadt

Chronos Consulting; Deutschland; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading company in the medical device industry is seeking a Customer Implementation Specialist to manage delivery and service for medical equipment. The role involves project management, customer interaction, and requires candidates to travel frequently across Europe. Ideal candidates will possess strong problem-solving skills, project management experience, and proficiency in English and another European language.

Qualifikationen

• 2-3 years experience in the medical device industry.
• Ability to manage multiple complex projects.

Aufgaben

• Customer site inspection and design.
• Coordinating delivery and installation with customers and third parties.
• Supporting sales efforts and attending presale meetings.

Kenntnisse

Problem-solving skills

Customer-focused

Project Management

Proficiency in English

Proficiency in another European language

Ausbildung

Bachelor’s degree or equivalent education

Jobbeschreibung

Job Description

The Customer Implementation Specialist is responsible for all aspects of delivering medical equipment and related services to customers. Responsibilities include:

• Customer site inspection and design
• Participation in contract negotiations and site preparation
• Coordination of delivery and installation with customers and third parties
• Collaboration on marketing, customer training, and final commissioning and acceptance

This role requires frequent travel within Europe and potentially in Asia in the future.

Required Qualifications:

• Bachelor’s degree or equivalent education and experience
• 2-3 years in a similar role within the medical device industry, managing multiple complex projects
• Experience working with executive management and clinicians
• Proactive, customer-focused problem-solving skills
• Ability to handle multiple projects independently
• Proficiency in English and at least one other European language
• Willingness to travel up to 70%

Responsibilities include:

• Supporting sales efforts and attending presale meetings
• Defining customer requirements before contract negotiations
• Developing detailed implementation plans
• Understanding product and service offerings
• Communicating with all relevant company functions and customer levels, up to C-Level
• Ensuring timely delivery of products and services, including site planning, preparation, delivery, installation, and training
• Monitoring project progress and customer satisfaction
• Handling customer questions, complaints, and developing initiatives for high satisfaction
• Maintaining accurate project data
• Exhibiting leadership aligned with company values

Additional tasks may be assigned as per company plans.