Customer Experts - German Speaking - Remote inGreece

Dila Recruitment; Köln; Remote; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A recruitment firm is looking for a Customer Support Specialist to manage communications with clients in a remote setting. Candidates must be fluent in German and have strong English communication skills. The role involves maintaining customer satisfaction and relationships while hitting targets. The company offers relocation support to Greece, a competitive salary, and various employee benefits.

Leistungen

Full relocation support

Competitive salary with bonuses

Health care benefits

Professional development opportunities

Free Greek language courses

Qualifikationen

• Fluency in German is essential.
• Strong communication skills in English are needed.
• Experience in customer support is preferred.

Aufgaben

• Communicate with customers via phone, chat & email.
• Track cases to ensure timely closure.
• Maintain high customer satisfaction.

Kenntnisse

Fluency in German

Very good communication skills in English

Exceptional communication & soft skills

Problem-solving skills

Computer knowledge / tech savviness

Resourcefulness

Jobbeschreibung

Position : Customer Support Specialist

Work model : Remote

Location : Greece

Employment type : Full-time

What you will do :

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they are closed efficiently and in a timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets set out by the client statement of work as well as internal targets

What you will bring :

• Fluency in German
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge / tech savviness
• Resourcefulness, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

What we offer :

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process, all at no cost to you)
• Competitive monthly salary + 2 extra salaries per year
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas