Customer Experience Specialist - remote

Sowelo Consulting k.; Berlin; Remote; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading FinTech company is looking for a Customer Experience Officer based in a dynamic environment. This role focuses on optimizing customer journeys, ensuring high satisfaction rates, and coordinates with multiple departments to fix issues. Experience in digital retail products and proficiency in Salesforce are essential.

Leistungen

Innovative work culture

Professional advancement opportunities

Flexible work arrangements

Permanent contract or B2B options

Qualifikationen

• 3-4 years experience in similar role.
• Expertise in customer journey design.
• History of driving cross-department initiatives.

Aufgaben

• Manage customer journeys and ensure optimal user experience.
• Collaborate with various teams to resolve issues.
• Audit customer platforms to identify potential problems.

Kenntnisse

Customer Advocacy

Data Analytics

Collaboration

Problem Solving

Project Management

Tools

Salesforce

Customer Analytics Tools

Jobbeschreibung

If so we have a remarkable opportunity for you! Based in the vibrant city of Dubai but with the flexibility of a global reach our client is a leading entity specialized in FinTech solutions and pioneering technology.

This role is all about being the go-to person for ensuring an exceptional client experience every single day. Youll monitor all platforms chatbots and onboarding processes to spot delays address client concerns and track whos excelling (and who isnt). Your mission Keep clients happy by prioritizing the features they need most and identifying areas of improvement. Every day youll report on bugs issues and challenges that need fixing while working to create smooth simple and hassle-free interactions for clients. From pinpointing UI glitches to tackling usability problems youll play a key role in enhancing the overall client journey.

The Customer Experience Officer will proactively enhance and optimize the customer journey across all business lines. Reporting directly to the Chief Strategy Officer and Chief Customer Officer this role involves strategic coordination with compliance legal finance sales Salesforce team customer support and other teams to consistently advocate for client needs and satisfaction

What your responsibilities will include :

• Craft and manage seamless end-to-end customer journeys that deliver exceptional user experiences every time.
• Bring teams together! Collaborate across compliance legal finance sales and customer support to ensure everyone is aligned and communicating effectively.
• Keep things running smoothly by auditing customer-facing platforms spotting potential issues and resolving them before they impact the user experience.
• Build customer feedback loops and use data-driven insights to refine strategies and improve product offerings.
• Be the voice of the customeradvocate for their needs influence strategic decisions and help foster a culture that prioritizes client satisfaction.
• Stay on top of success metrics like CSAT and NPS keeping a close eye on whats working and what needs improvement.
• Work closely with IT teams to enhance UI / UX and implement features according to customers needs.

Qualifications :

• At least 3-4 years experiencein similar role
• Experience with digital retail products
• Deep expertise in designing and optimizing customer journeys for leading SaaS digital entertainment fintech and high-growth platforms like Netflix Spotify Revolut Robinhood Stripe and Salesforce.
• A proven history of championing customer advocacy driving complex cross-department initiatives to deliver impactful results.
• Advanced skills in Salesforce and customer analytics turning data into actionable insights that enhance the customer experience.

Preferred Qualifications :

• Excellent analytical organizational and communication skills
• High attention to detail and ability to work independently

Joining us means youll enjoy :

• A vibrant and innovative work culture encouraging creativity and teamwork.
• Vast opportunities for professional advancement and skill enhancement.
• Flexible work arrangements and the potential for international work exposure.
• permanent contract or B2B contract

Sounds interesting Send us your CV by applying to this page!

The provision of personal data by you is fully voluntary and the basis for their processing is your consent. We have prepared some necessary information you can find in document : Information regarding the processing of your personal data. There you will find how your Personal Data is being processed and what your rights are in connection to this.

The personal data will be processed by Sowelo Consulting spka z ograniczon odpowiedzialnoci spka komandytowa with its registered seat in Cracow (Limited Partnership) registered in National Court Register (KRS) under no.Sowelo Consulting spka z ograniczon odpowiedzialnoci (LLC) with its registered seat in Cracow registered in National Court Register (KRS) under no.our Employees and Subcontractors (jointly referred to as the Company).

Sowelo Consulting sp. z o.o. sp. k. is entered in the register of employment agencies under the number : 17107

IT Recruitment Poland Executive Search Recruitment Process Outsourcing

Required Experience :

Senior IC

Key Skills

Employment Type : Full-Time

Experience : years

Vacancy : 1