Customer Experience Representative - German Speaker

Sendinblue; Berlin; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

Join a rapidly growing SaaS company as a Technical Account Manager, where you'll utilize your customer service skills and technical understanding. Enjoy a supportive environment with competitive perks such as a 125 Euro monthly budget for various expenses, flexible remote work options, and ample vacation time.

Leistungen

30 days of vacation

2 days of remote work per week

125 Euro monthly budget for expenses

Fully paid Urban Sports Club M Membership

Relocation package and visa sponsorship

Free fruits & drinks

Qualifikationen

• 2+ years of experience in Customer Service or as a Technical Account Manager, preferably in a SaaS company.
• Aptitude to explain and understand technical topics easily.
• Ability to speak other languages is a plus.

Aufgaben

• Understand and drive customers’ needs and strategy.
• Resolve issues and collaborate with all departments.
• Deliver excellent presentation and communication.

Kenntnisse

Fluent in German

Communication skills

Customer service

Technical troubleshooting

Jobbeschreibung

Someone with curiosity and a growth mindset — technical fluency can be learned, but customer passion is essential!

What will contribute to your success :

• You are fluent in German and have an advanced proficiency in English
• 2+ years of experience in Customer Service or as a Technical Account Manager, preferably in a SaaS company
• Strong ability to understand, manage, follow, and drive customers’ needs and strategy
• Excellent presentation, written, and oral communication skills
• Aptitude to explain and understand technical topics easily
• Ability to resolve issues and collaborate with all departments
• Autonomy, curiosity, and investigation are key in this position
• Knowledge of technical troubleshooting and APIs is a plus
• Ability to speak other languages is a plus

What we offer :

• A unique opportunity to join an international and collaborative scale-up environment in a hyper-growth context
• 125 Euro monthly budget to subsidize various expenses like Lunch, Internet, and well-being activities
• 30 days of vacation
• 2 days of remote work per week and Work from Abroad policy
• Bi-annual global company offsite; inter-office trips
• Fully paid Urban Sports Club M Membership
• Social, green, and rainbow alliance committees to take care of environmental and social matters
• Very competitive referral program
• Second parental leave: 1 month of fully paid leave
• Subsidized BVG ticket for public transportation
• Language learning with Babbel app!
• Budget to support your workspace at home
• A modern and very cool Office with a dedicated gaming room for relaxation and fun!
• Free fruits & drinks, Pizza Wednesdays, Monthly breakfasts & many other events and fun activities
• Relocation package and visa sponsorship for international talents

And much more!

Meet us!

• Video call with our TA team (30 minutes)
• Case study
• A debrief with the Hiring Manager and future colleagues
• Final Interview with our CEO Germany or Head of People & Impact DACH

Brevo puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination. Brevo values work-life balance and offers flexible working hours and remote work. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.