Customer Experience: Program Manager (m/f/d)

TN Germany; München; Hybrid; EUR 60.000 - 100.000; Vollzeit

Zusammenfassung

Ein innovatives Unternehmen sucht einen Program Manager, der die Kundenbindung durch strategische Projekte verbessert. In dieser Rolle koordinieren Sie interne und externe Teams, um die Kundenerfahrung zu optimieren. Sie werden für die Entwicklung von KPIs und die Analyse von Daten verantwortlich sein, um den Erfolg der Programme zu messen. Wenn Sie eine Leidenschaft für Datenanalyse und Programmmanagement haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie. Bringen Sie Ihre Fähigkeiten in einem Unternehmen ein, das sich für Vielfalt und Inklusion einsetzt und in der HR-Technologie führend ist.

Leistungen

Wettbewerbsfähige Vergütung

Bezahlter Urlaub

Familienunterstützung

Flexible Arbeitszeiten

Entwicklungsbudgets

Soziale Veranstaltungen

Qualifikationen

• 5+ Jahre Erfahrung in der Datenanalyse oder im Programmmanagement, idealerweise im B2B/SaaS-Bereich.
• Hohe Standards für die Arbeit und frühe Kommunikation von Problemen.

Aufgaben

• Verantwortlich für strategische und operationale Enablement von Kundenprogrammen.
• Entwicklung und Verwaltung von Projektplänen, Budgets und Workstreams.

Kenntnisse

Datenanalyse

Programmmanagement

Kommunikationsfähigkeiten

Teamarbeit

Analytisches Denken

Ausbildung

Abschluss in Wirtschaftsinformatik

Abschluss in Betriebswirtschaft

Abschluss in Programmmanagement

Jobbeschreibung

Job Description:

The Role: How you'll make an impact at Personio

This position can be office-based (hybrid) in one of the following countries: Germany, Spain, Ireland, the Netherlands, or the UK.

As a Program Manager within the Customer Experience Strategy & Operations (CXSO) team, you will develop, organize, and coordinate interconnected projects within our organization, with the overall goal of improving the customer experience while using the product and interacting with Personio from the post-sales perspective.

You will be responsible for owning a program of work selected from a pipeline of priorities within the CX organization. You will craft a situation analysis to provide a common and foundational understanding of the problems to solve, develop an operating plan for your program, create and manage program KPIs, and project-manage all ongoing activities.

Role Responsibilities: What you'll do

1. You are responsible for strategic and operational enablement related to your customer programs and/or projects of ownership, including creating project plans; developing deadlines, budgets, and workstreams; applying change, risk, and resource management; designing process flows and components needed for execution; and managing centralized communication with all stakeholders.
2. You coordinate internal and external teams and departments to execute projects within each program.
3. You work cross-functionally to implement, measure, and refine program elements.
4. You develop the right metrics to understand the impact and success of your projects.
5. You regularly analyze data and report to track progress against KPIs.
6. You share findings and analyses with CX leadership and relevant cross-functional stakeholders.
7. You establish yourself as a data-driven customer advocate.

Role Requirements: What you need to succeed

1. You have a degree in Business Information, Business Administration, Program Management, Informatics, or a related field, preferably with a technical or data focus.
2. You have at least 5 years of relevant data analysis and/or program management experience, ideally in the B2B/SaaS service environment.
3. You are a team player but also assertive, resilient, and highly motivated.
4. You maintain high standards for your work and communicate problems early.
5. You demonstrate logical and analytical thinking with a high degree of data quality.
6. You have excellent written and verbal communication skills in English.
7. You can make complex matters accessible to diverse stakeholders.

Why Personio

Personio is an equal opportunity employer committed to building an inclusive culture. We value diversity and foster an environment where everyone feels welcomed and supported. We offer benefits such as competitive rewards, paid vacation, impact days, family support, flexible working arrangements, development budgets, and social events.

About us

We are transforming HR through technology, with over 10,000 customers and a global team of 2,000. We believe in hiring driven individuals who want to make an impact. Join us to shape the future of HR technology!

Our principles include exceeding customer expectations, delivering results, elevating one another, challenging positively, and creating momentum.