Customer Experience: Program Manager (m/f/d)

TN Germany; Berlin; Hybrid; EUR 50.000 - 80.000; Vollzeit

Zusammenfassung

An innovative company is seeking a Program Manager to enhance customer experience through strategic project management. In this role, you will coordinate interconnected projects, manage KPIs, and drive data analysis to ensure success. Join a forward-thinking team dedicated to transforming HR technology, where your contributions will significantly impact customer satisfaction. With a focus on diversity and inclusion, this role offers a supportive environment and numerous benefits, including flexible work arrangements and personal development budgets. If you are passionate about improving customer experiences and have a strong background in program management, this opportunity is perfect for you.

Leistungen

Competitive salary

28 days paid vacation

Impact Days

Family support

Mental health resources

Sabbaticals

Flexible work arrangements

Personal development budget

Company and team events

Flat hierarchies

Qualifikationen

• 5+ years of relevant data analysis or program management experience.
• Degree in Business Information, Administration, or related field.

Aufgaben

• Responsible for strategic and operational enablement related to programs.
• Coordinate internal and external teams to execute projects.
• Conduct regular data analysis and reporting to track KPIs.

Kenntnisse

Data Analysis

Program Management

Stakeholder Communication

Project Planning

Analytical Thinking

B2B/SaaS Experience

English Communication

Ausbildung

Degree in Business Information

Degree in Business Administration

Degree in Program Management

Degree in Informatics

Jobbeschreibung

Social network you want to login/join with:

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Client:

Personio

Location:

Berlin, Germany

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

406c24c671d2

Job Views:

2

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

The Role: How you'll make an impact at Personio

This position can be office-based (hybrid) in Germany, Spain, Ireland, the Netherlands, or the UK.

As a Program Manager within the Customer Experience Strategy & Operations (CXSO) team, you will develop, organize, and coordinate interconnected projects to improve customer experience from the post-sales perspective.

You will own a program from a pipeline of priorities, craft situation analyses, develop operational plans, create and manage KPIs, and oversee all program activities.

Role Responsibilities: What you'll do

• Responsible for strategic and operational enablement related to your programs, including project planning, deadline and budget management, change and risk management, designing process flows, and managing stakeholder communication.
• Coordinate internal and external teams to execute projects.
• Implement, measure, and refine program elements cross-functionally.
• Develop metrics to evaluate impact and success.
• Conduct regular data analysis and reporting to track KPIs.
• Share findings with CX leadership and stakeholders.
• Establish yourself as a data-driven customer advocate.

Role Requirements: What you need to succeed

• A degree in Business Information, Business Administration, Program Management, Informatics, or a related field, preferably with a technical or data focus.
• At least 5 years of relevant data analysis or program management experience, ideally in B2B/SaaS environments.
• Team player with assertiveness, resilience, and motivation.
• High standards for quality and proactive communication of issues.
• Logical, analytical thinking with high data quality standards.
• Excellent written and spoken English skills.
• Ability to simplify complex topics for diverse stakeholders.

Why Personio

Personio is committed to diversity and inclusion, fostering a supportive environment for all employees regardless of gender, civil or family status, sexual orientation, religion, age, disability, education, or race.

Benefits include:

• Competitive salary, benefits, and pre-IPO equity.
• 28 days paid vacation plus additional days after 2 and 4 years.
• Impact Days for social and environmental initiatives.
• Family support, mental health resources, sabbaticals.
• Flexible work arrangements with PersonioFlex.
• Personal development budget.
• Company and team events.
• Flat hierarchies and quick decision-making.

About us

We are transforming HR with technology, serving over 10,000 customers worldwide with a team of 2,000. Join us to shape the future of HR technology, guided by our principles of exceeding customer expectations, delivering results, elevating one another, challenging positively, and creating momentum.