Customer Experience Manager (m/w/d)

Avedo - Eine Marke der Ströer X GmbH; Hamburg; Hybrid; EUR 38.000 - 55.000; Vollzeit

Zusammenfassung

A leading company is seeking a Customer Experience Manager in Hamburg who is fluent in German and English, and knows one other language. The role involves managing customer service, assurance of quality, and improvement of processes in a hybrid work model with full benefits from day one.

Leistungen

Secure full-time fixed salary from day one

Hybrid work model after training

Avedo benefits discounts for online shops and travel portals

Company events

Table football and snack machine

Qualifikationen

• Very good knowledge of German and one other language (Croatian, Czech, Romanian, or Portuguese).
• Fluent English.
• Good working knowledge of MS Office.

Aufgaben

• Handling internal customer service issues (in writing only).
• Quality assurance.
• Constantly reviewing and improving existing processes.
• Supporting new projects.
• Testing of new projects.

Kenntnisse

Strong communication skills

Service mentality

Self-motivation

Ability to work independently

Tools

MS Office

Jobbeschreibung

Are you fluent in German and English? Can you also speak Croatian, Czech, Romanian, or Portuguese? Then apply now! For our Avedo Hamburg location, we are looking for you as a Customer Experience Manager (m/f/d) in full-time.

Your Benefits

• Secure full-time fixed salary from day one

• Service hours from Monday to Friday: 7-20h (self-scheduled), also Saturday on request

• After successful training, you'll work in a hybrid model

• Uncomplicated entry into the job through professional and remunerated induction and training

• Avedo benefits discounts for online shops and travel portals, company events, table football, snack machine, etc.

Your Tasks

• Handling internal customer service issues (in writing only)

• Quality assurance

• Constantly reviewing and improving existing processes

• Supporting new projects

• Testing of new projects

Your Profile

• Very good knowledge of German and one other language, e.g., Croatian, Czech, Romanian, or Portuguese

• Fluent English

• Good working knowledge of MS Office

• Nice to have: International traveling

• Strong communication skills and service mentality

• High degree of self-motivation and willingness to learn

• Ability to work independently and grasp things quickly

Have we awakened your interest? Then we should definitely get to know each other. Don't currently have any application documents to hand? Apply as a Customer Experience Manager (m/f/d) German, English, and one more in just a few minutes. We look forward to hearing from you!

About us

Are you a customer service professional, a thoroughbred salesperson, or a career changer? Then our call centre is the right place for you! Everyone is welcome here — regardless of your professional background. We'll teach you everything you need for the job! Our strength? Supporting customer communication for various clients. With over 30 call centres in Germany and Europe, we are a strong partner for our customers. To make this a success, teamwork is our top priority. Together, we ensure that we are not only successful but also create better customer experiences. So, what are you waiting for? Become part of our team and experience the exciting world of customer service!

All names are directed at all genders.