Customer Experience Manager Gen Med (m / f / d) - Hof, Passau, Regensburg

GULP – experts united; Regensburg; Vor Ort; EUR 70.000 - 85.000; Vollzeit

Zusammenfassung

A leading company in General Medicines seeks a Customer Experience Manager to develop innovative customer journeys in diabetes and cardiovascular sectors. The role emphasizes independence, teamwork, and creativity. Ideal candidates will have a relevant degree, strong sales acumen, and digital skills to enhance customer engagement.

Leistungen

Target bonus

Christmas and vacation bonus

30 days vacation

Great induction

Option of permanent employment

Qualifikationen

• High sales and results orientation.
• Experience in field sales, preferably in diabetes or cardiovascular areas.
• Strong persuasive skills with innovations in customer engagement.

Aufgaben

• Manage customer expectations and drive the business forward.
• Develop and implement customer-oriented projects.
• Create extraordinary customer experiences using analytics.

Kenntnisse

Sales skills

Negotiating skills

Presentation skills

Teamwork

Customer-centered thinking

Ausbildung

Degree in human or veterinary medicine, pharmacy, or natural sciences

Certified pharmaceutical sales representative

Tools

PowerPoint

Excel

MS Teams

Zoom

Jobbeschreibung

In General Medicines, with its broad portfolio of medicines and digital solutions in diabetes and cardiovascular, we have introduced new ways of working to best meet changing customer needs.

As a Customer Experience Manager, you will be part of an agile, cross-functional team and work with your colleagues to manage customer expectations in line with the company's messages to successfully drive the business forward.

This position is the further development of the classic pharmaceutical sales representative and is characterized by a high degree of freedom, entrepreneurship, and personal responsibility.

You work self-organized and with passion with up to 4 CXM colleagues in an agile team, develop and implement individual, customer-oriented projects, and make joint decisions on investments. You are creative in creating the customer journey and enjoy using analytics, customer feedback, and digital tools to create extraordinary customer experiences.

Here's what we offer

• Annual gross salary €70,000 - €85,000
• Target bonus
• Christmas and vacation bonus
• 30 days vacation
• Great induction
• Exciting and challenging work
• Option of permanent employment
• Development of a high-quality customer relationship with decision-makers and key customers in the specialist, GP, and hospital sectors.
• Acquisition of new potential customers in coordination with team colleagues, taking into account innovative Go to Market (GTM) strategies
• Proactive and independent development and implementation of customer-specific activities and projects in cooperation with a self-organized (squad) team
• Transparent, open, and respectful collaboration in a cross-functional team using agile working methods to make decisions together in the CXM team and with the Commercial Lead
• Ensuring the right customer focus and regular maintenance of customer data (targeting) together in the CXM team, using AI recommendations (Turing), analyses, and customer characteristics (e.g., personas) for the right choice of customer contact type (customer journey)
• Implementation of global focus topics and strategies, taking regional characteristics into account

Your profile

• Preferably a degree in human or veterinary medicine or pharmacy, otherwise a degree in natural sciences (e.g., biology/chemistry)
• If neither is available, the certified pharmaceutical sales representative must definitely be available
• Ideally experience in field sales (preferably in the therapeutic area of diabetes, metabolic diseases, and/or cardiovascular diseases)

High sales and results orientation and the associated customer-centered thinking and acting.

• Strong sales skills with persuasive and implementation skills, negotiating skills, and a high degree of independence as well as good presentation skills
• Team player who enjoys working together to develop target group plans, strategies, and brand image
• Courage to make difficult decisions with calculable risk and to be able to reflect on your own actions in a team

Technical skills / abilities

• Digital skills and practice in using PowerPoint, Excel, MS Teams, Zoom, or other remote programs to achieve an omnichannel customer experience