Customer Experience & Learning Services Team Lead (m/f/d)

TN Germany; Leipzig; Vor Ort; EUR 45.000 - 70.000; Vollzeit

Zusammenfassung

Ein etabliertes Unternehmen sucht einen Teamleiter für Kundenservice und Lernservices. Diese Rolle bietet die Möglichkeit, ein dynamisches Team zu führen und die Qualität der Schulungsprogramme zu gewährleisten. In einem modernen Arbeitsumfeld im Herzen von Leipzig haben Sie die Chance, Ihre Führungsqualitäten und Ihr Fachwissen in einem internationalen, inklusiven Team einzubringen. Mit einem attraktiven Gehaltspaket und Möglichkeiten zur beruflichen Weiterentwicklung ist dies eine spannende Gelegenheit, die nicht nur Ihre Karriere voranbringt, sondern auch einen positiven Einfluss auf die Kundenbeziehungen hat.

Leistungen

Attraktives Gehaltspaket

Karrierewachstumsmöglichkeiten

Moderne Arbeitsplätze

Multikulturelles Team

Mitarbeiterempfehlungsprogramm

Wellness-Programme

Büro-Vorteile

Qualifikationen

• Erfahrung in Qualitätssicherung und Schulungsmethoden ist erforderlich.
• Erfolgreiche Leitung großer, vielfältiger Teams in einem schnelllebigen Umfeld.

Aufgaben

• Leitung des Teams von QAs und Trainern zur Sicherstellung der Qualität.
• Vorbereitung und Durchführung von Qualitätsbewertungen und Audits.
• Mentoring und Unterstützung von Teammitgliedern.

Kenntnisse

Qualitätssicherung

Schulung

Projektmanagement

Kommunikationsfähigkeiten

Teamarbeit

Kritisches Denken

Problemlösungsfähigkeiten

Jobbeschreibung

Allgemeine Angaben

Standort: DE - Leipzig - LPZ

Land: Deutschland

Jobbeschreibung

We are looking for a Customer Experience & Learning Services Team Lead.

Job description and tasks:

• Reporting to Training and Quality Manager.
• Lead the team of QAs and Trainers.
• Lead the Business Reviews with Client.
• Lead and participate in the Quality Evaluation Process.
• Act as the point of contact for partners regarding quality and training programs.
• Ensure Quality systems are fully compliant with client, regulatory, legislative and business requirements, and prepare for and manage customer and regulatory audits.
• Fulfill the role of management representative for the Quality and Training Management system.
• Ensure prompt actions are taken for issues relating to product and quality systems.
• Update upper management on quality and training-related issues and carry out root cause analysis where appropriate.
• Plan and implement all quality and training/learning services related processes.
• Facilitate ongoing learning sessions.
• Oversee the delivery of training programs and implementation of new processes.
• Monitor and evaluate the performance of Learning Services Specialists and Customer Experience Analysts.
• Provide mentorship and support to QAs, trainers, and team members.

Qualifications:

• Knowledge of quality assurance and training methods is essential.
• Advocate for quality early in the launch of new queues.
• Proven ability to project manage and execute tasks efficiently.
• Dynamic leader with experience managing large, diverse teams in a fast-paced environment, adaptable to change.
• Excellent communication skills at all organizational levels.
• Strong technical capabilities, teamwork, initiative, stakeholder management, critical thinking, and problem-solving skills.

What we offer:

• Attractive salary package.
• Career growth opportunities within a thriving global company.
• Modern workspace in Leipzig city center.
• Multicultural, collaborative team environment.
• Employee referral program rewards.
• International, inclusive workplace culture.
• Challenging responsibilities and impactful projects.
• Wellness programs and office perks.

Documents required:

• Cover letter explaining motivation and expectations.
• Extended CV.
• Proof of qualifications (certificates, references).

Join our team and apply now! Our recruiting team is available for questions.

About us: Since 1998, excellent customer service has been our passion. In 2020, we became part of TELUS Digital, with over 70,000 team members serving in more than 50 languages for international partners.

Equal Opportunity Employer: We value diversity and inclusion. Employment decisions are based on qualifications, merits, and performance. Applicants with special needs will be given preferential consideration if qualified.

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