Customer Experience & Digital Strategy Expert (f / m / d) (236404)

Se; Essen; Hybrid; EUR 55.000 - 85.000; Vollzeit

Zusammenfassung

A leading energy company is seeking a Customer Experience & Digital Strategy Expert to enhance digital experiences and optimize customer service strategies. The role involves collaborating with local units, implementing AI solutions, and supporting a customer-centric vision. Candidates should possess strong analytical skills and a university degree, with a passion for innovation and customer engagement.

Leistungen

High flexibility: hybrid work model

Working from abroad: up to 20 days

Modern work environment

Lifelong learning opportunities

Family service support

Full board meals on-site

Various health offers

Corporate benefits

Central location with excellent transport

Private car and bike leasing

Qualifikationen

• Minimum 3 years of relevant experience in Customer Experience, Digital Strategy, or a related field.
• Knowledge of AI-driven customer service solutions and digital transformation trends.
• Willingness to travel to European regions.

Aufgaben

• Support the development and execution of the group-wide customer experience vision.
• Contribute to designing the tech-enabled customer service strategy.
• Collaborate with local units to implement digital initiatives.

Kenntnisse

Analytical Skills

Communication

Collaboration

Problem-Solving

Customer-Centric Strategies

Ausbildung

University degree in Business Administration, Economics, Engineering, or a quantitative discipline

Tools

Tableau

Microsoft PowerPoint

Google Suite

Jobbeschreibung

is one of Europe's largest operators of energy networks and infrastructure and a provider of innovative energy solutions. Our employees are constantly working to digitise the energy world, achieve net zero, and connect everyone to good energy. To achieve this, we focus on sustainability, digitalisation, and growth. We strongly believe that differences make us stronger and welcome all people into our inclusive and diverse culture.

We are looking for a Customer Experience & Digital Strategy Expert (f/m/d) to join our SE team as soon as possible.

Your Responsibilities

1. Support the development and execution of the group-wide customer experience vision for Energy Retail, enabling local units to create best-in-class digital experiences.
2. Contribute to designing the tech-enabled customer service strategy, incorporating AI-powered solutions to optimize service channels and improve efficiency.
3. Assist in enhancing intelligence and analytics capabilities to develop a 360° customer view.
4. Collaborate with local units to implement digital initiatives in customer experience and service excellence.
5. Work closely with deployment teams across countries to ensure optimized installation capacity and a seamless customer experience.
6. Facilitate best practice sharing across local units to enhance digital experience and operational excellence.
7. Support the Playmaker strategy, e.g., with a focus on Digital Bill.

Your Profile

1. University degree in Business Administration, Economics, Engineering, or a quantitative discipline.
2. Minimum 3 years of relevant experience in Customer Experience, Digital Strategy, or a related field.
3. Strong analytical skills and a data-driven mindset to support decision-making and strategy development.
4. Knowledge of AI-driven customer service solutions and digital transformation trends.
5. Excellent communication, collaboration, and problem-solving skills.
6. Ability to work in a cross-functional, international environment and engage with multiple stakeholders.
7. Proactive, adaptable, and solution-focused approach to managing complex challenges.
8. Passion for continuous learning, innovation, and customer-centric strategies.
9. Willingness to travel to our European regions.

What we offer you

We are united in working on the most exciting issue our generation needs to solve: climate change! With all our employees and customers, we form a global community of innovators and changemakers, all believing that each of us can make a difference for our environment, society, and future generations. #WE shape the future.

To keep you motivated and healthy, we offer:

• High flexibility: a hybrid work model, flexible working times, sabbatical or additional vacation opportunities for a great work-life balance.
• Working from abroad: up to 20 days in the European economic area.
• Modern and agile work environment: digital and ergonomic standards, seating corners, and spaces for creativity and productivity.
• Personal growth: lifelong independent learning with a broad range of training and development opportunities.
• Family service support: assistance in various life situations through cooperation partners in childcare, holiday care, nursing support, or everyday assistance.
• Full board: a selection of fresh meals and drinks in our subsidized bistro and canteen on-site.
• Various health offers: physiotherapy, in-house fitness, flu vaccinations, mental health support.
• Corporate benefits: employee share program, pension scheme, employee discounts, insurance options, and more.
• A central location: excellent public transport, free parking, and charging points for e-vehicles.
• Individual mobility: private car and bike leasing.

Questions & Application

If you have questions about this role, please contact Jana Klementz.

For further information, contact Beatrice Rapp.

If you're convinced this is the next step in your career, please register and apply online. Note: applications via email are not considered; only use our online system.

Additional Information

Contract type: Permanent

Working time: Full-time or Part-time

Company: SE

Function area: Corporate Digital Technology; Customer Service

Key Skills

Marketing, Data Visualization, Tableau, Customer Segmentation, Microsoft PowerPoint, Investment Banking, Strategic Planning, Financial Modeling, Customer Relationship Management, Management Consulting, Google Suite, Analytics

Employment Type: Full Time

Experience: 3+ years

Vacancy: 1

Location: Essen, North Rhine-Westphalia, Germany