Customer Experience Customer Success Specialist

515 Cisco Systems GmbH; Berlin; Vor Ort; EUR 90.000 - 140.000; Vollzeit

Zusammenfassung

Cisco Systems GmbH in Berlin is seeking a Customer Success Specialist to drive AI‑driven adoption and maximize value realization from Cisco architectures. You will lead high‑impact adoption journeys, coordinate TAP across teams, and deliver executive briefings and architecture workshops.

The role requires 8+ years in technical consulting or customer engagement, with deep data center networking and modern virtualization expertise. Travel 10–25% and a dynamic, collaborative environment are offered.

Qualifikationen

• Bachelor's degree or equivalent in Computer Science, Computer Engineering, Electrical Engineering or related field.
• CCNP in Data Center, Service Provider or Routing & Switching or equivalent experience.
• Minimum 8 years in technical consulting or direct customer interfacing/engagement role with data center domain expertise.
• Hands-on data center networking experience including BGP, QoS and switching.

Aufgaben

• Lead complex, high‑impact adoption strategies across enterprise customer segments using AI analytics to guide planning and lifecycle delivery.
• Coordinate Technical Adoption Planning (TAP) across cross‑functional teams, aligning with renewal motions and expansion goals.
• Facilitate executive briefings, architecture workshops, and scalable Insight Series to drive measurable business outcomes.
• Integrate telemetry and AI models to validate patterns and resolve blockers in deployments.
• Bridge customer needs to Cisco Product teams and collaborate with Sales, CXMs, and CSMs to elevate customer success.
• Mentor regional and global teams to grow the CSS community.

Kenntnisse

Data Center Networking

Virtualization & Containers

Kubernetes / OpenShift

Technical Consulting

Customer Engagement

Ausbildung

Bachelor's degree or equivalent

Tools

Red Hat

Kubernetes

OpenShift

OpenStack

Jobbeschreibung

Location: Germany, Poland or Portugal Travel: 10–25%

Meet the Team

We are Cisco’s Customer Experience (CX) team, and we are at the forefront of driving digital transformation! We focus on crafting personalized, and predictive experiences that ensure our customers realize the absolute maximum value from their technology investments. We are a high-energy, diverse team that prioritizes fearless innovation, simplicity, and customer‑centricity to set bold new industry standards! Together, we collaborate closely across Sales, Engineering, and Partner ecosystems to accelerate software adoption, de‑risk complex deployments, and redefine the future of service delivery in the AI era.

Your Impact

As our Customer Success Specialist (CSS), you will partner with us to ensure seamless software adoption, rapid value realization, and sustainable business growth! By harnessing AI driven insights and a deep technical understanding of customer environments, you will tailor impactful adoption strategies that unlock the full power of Cisco architectures. You will proactively orchestrate Technical Adoption Plans (TAPs) that align with customer goals to improve technology investments and drive full utilization. In this high‑visibility role, you will act as a trusted technical advisor, leading interactive alignment workshops and delivering scaled 1:many Insight Series that inspire customer confidence and accelerate outcomes! You will be our Technology Evangelist—bridging the gap between our customers and Cisco Product teams by transforming real‑world field telemetry into groundbreaking usability and serviceability enhancements.

What You’ll Do

• Drive Strategic Adoption Journeys: Lead complex, high‑impact adoption strategies across enterprise customer segments, using AI analytics to guide planning and accelerate lifecycle delivery.
• Orchestrate Technical Adoption Planning (TAP): Coordinate TAP execution across cross‑functional teams, integrating technical achievements with broader account strategies, renewal motions, and business expansion goals.
• Deliver High‑Impact Enablement & Reviews: Facilitate executive briefings, architecture‑specific workshops, and scaled 1:many Insight Series that empower customer teams and measure tangible business outcomes.
• De‑Risk Deployments with Advanced Telemetry & Labs: Integrate advanced telemetry and AI models, crafting multi‑domain validation labs to detail 'known‑good' patterns and dynamically resolve complex blockers.
• Evangelize & Partner Across Cisco: Translate field signals into product improvements in direct collaboration with Product Engineering, while partnering with Sales, CXMs, and CSMs to elevate customer success.
• Lead & Mentor: Collaborate across regional and global teams, mentoring technical talent and crafting the future of our CSS community.

Minimum Qualifications

• Bachelor's degree or equivalent experience in Computer Science, Computer Engineering, Electrical Engineering or related field.
• Or industry equivalent such as CCNP in either Data Center, Service Provider or Routing & Switching.
• Equivalent experience will also be considered.
• Minimum 8 years of experience in technical consulting or direct customer interfacing/engagement role with a deep understanding of industry standard methodologies related to Data Center domain.
• Practical experience in configuring, supporting and troubleshooting data center networks, working with Data Center Network design and deployment.
• Deep hands‑on expertise in modern data center infrastructure, including core networking protocols (such as BGP, QoS, and switching) combined with practical experience in a variety of data center technologies, such as compute and storage resources (e.g., SAN, GPUs, FPGAs), virtualization and container platforms (e.g., Red Hat, Kubernetes, OpenShift, OpenStack), or data center overlay technologies (e.g., VXLAN EVPN, GENEVE).

Preferred Qualifications

• Experience with automation practices such as Infrastructure as code, CI/CD pipelines.
• Experience across data center operational domains, such as management and visibility tools or open‑source monitoring (e.g., ELK, TIG stack), storage protocols and technologies (e.g., SAN, FC, FCoE), and data center security and segmentation practices.
• Understanding and experience with public cloud providers and integration with on‑premises infrastructure.
• Expert level certifications such as CCIE in Data Center/Routing and switching or CCDE and industry equivalents.
• Understanding of building high‑performance, lossless Ethernet fabrics for AI workloads, including proficiency in RoCEv2 and/or InfiniBand, complemented by a practical grasp of automation practices such as Zero‑Touch Provisioning via API integration.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Cisconians power the future. We make impact as a team, innovating fast and fearlessly to create meaningful solutions on a large scale. The depth and breadth of our technology doesn't just benefit our customers – it also means limitless opportunities for us to experiment and learn. We understand the power each of our unique backgrounds bring when we work together. Because of that, we have a global network of thinkers, doers, experts, and curious creators who help one another do their life’s best work.