Customer Experience Coordinator m/w/d

at; Frankfurt; Hybrid; EUR 35,000 - 44,000; Full time

Benefits offered by this job

Clothing allowance

Employee discount

Job summary

In-store Customer Experience Coordinator is the store’s lead ambassador of the brand, dedicated to delivering a Radically Personal customer journey. You will support all activities needed for an efficient store experience and exemplary service to maximize sales, while promoting quality and professionalism in every customer interaction.

You will work with the management team to shape the store experience, exceed client expectations at every visit, and apply hospitality tools to sustain a

Qualifications

• Experience in sales, hospitality, or service preferred.
• Exceptional customer service and clienteling abilities.
• Strong verbal and written communication skills.

Responsibilities

• Ensure client expectation is exceeded at each visit and maintain an environment focused on the client experience.
• Ensure all employees present professionally for each interaction and practice high levels of service to maximize sales.
• Map clienteling activities for each guest.
• Maintain seamless efficiency and positive atmosphere in the customer experience.
• Collaborate with leadership and expert teams to address service issues.
• Perform other duties assigned by store leadership.

Skills

Customer service

Clienteling

Sales skills

Communication

Job description

As a Customer Experience Coordinator (In-store), you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store’s lead ambassador of the brand and point of reference for the customer. You support all activities necessary for the efficient operation of the store experience and provide exemplary service to maximize sales, promote the Company’s image of quality and professionalism. A Customer Experience Coordinator performs duties, in partnership with their management team, with the specific focus of shaping the store experience.

What you will do:

Ensures client expectation is exceeded at each visit and maintaining an environment focused on the client experience by utilizing hospitality tools provided

Ensure all employees present professionally for each customer interaction according to company policies and practice highest level of customer service to achieve maximum sales

Ensure clienteling activities are mapped for each guest

Ensure seamless efficiency and positive atmosphere in the customer experience

Partner with leadership and expert teams to proactively address service issues

Performing other duties assigned by store leadership team

Who you are:

Previous experience in sales, hospitality, and/or service

Exceptional customer service/clienteling skills and excited to build relationships

Professional verbal and written communication skills

What you will get:

Competitive salary between €3,100-€3,900 per month for a full-time contract

A top-of-the-line training program, unique to the industry

A clothing allowance for each new season and a generous employee discount

Opportunity to build a career with one of the fastest growing companies in fashion opportunity to travel to other stores and abroad