Customer Experience Coordinator m/w/d

at; Berlin; Hybrid; EUR 35,000 - 44,000; Full time

Benefits offered by this job

Clothing allowance

Employee discount

Industry training program

Travel to other stores

Job summary

at is seeking a Customer Experience Coordinator (In-store) to lead the brand's in-store experience, acting as the store's ambassador and ensuring exemplary service to maximize sales. You will collaborate with management to maintain hospitality standards and map clienteling for each guest, addressing service issues promptly.

The position offers a competitive monthly salary between €3,100 and €3,900, a top training program, clothing allowance, and employee discounts, with opportunities to travel

Qualifications

• Experience in sales, hospitality, and/or service.
• Exceptional customer service and clienteling skills.
• Professional verbal and written communication skills.

Responsibilities

• Exceed client expectations at each visit and focus on client experience.
• Maintain professional appearance and service standards during customer interactions.
• Map clienteling activities for each guest.
• Address service issues with leadership and maintain a positive retail atmosphere.
• Support store operations to maximize sales.

Skills

Sales experience

Clienteling skills

Verbal and written communication

Job description

As a Customer Experience Coordinator (In-store), you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store’s lead ambassador of the brand and point of reference for the customer. You support all activities necessary for the efficient operation of the store experience and provide exemplary service to maximize sales, promote the Company’s image of quality and professionalism. A Customer Experience Coordinator performs duties, in partnership with their management team, with the specific focus of shaping the store experience.

What you will do:

Ensures client expectation is exceeded at each visit and maintaining an environment focused on the client experience by utilizing hospitality tools provided

Ensure all employees present professionally for each customer interaction according to company policies and practice highest level of customer service to achieve maximum sales

Ensure clienteling activities are mapped for each guest

Ensure seamless efficiency and positive atmosphere in the customer experience

Partner with leadership and expert teams to proactively address service issues

Performing other duties assigned by store leadership team

Who you are:

Previous experience in sales, hospitality, and/or service

Exceptional customer service/clienteling skills and excited to build relationships

Professional verbal and written communication skills

What you will get:

Competitive salary between €3,100-€3,900 per month for a full-time contract

A top-of-the-line training program, unique to the industry

A clothing allowance for each new season and a generous employee discount

Opportunity to build a career with one of the fastest growing companies in fashion opportunity to travel to other stores and abroad