Customer Experience Coordinator m/w/d

at; Düsseldorf; Hybrid; EUR 35,000 - 44,000; Full time

Benefits offered by this job

Clothing allowance

Employee discount

Industry training program

Job summary

at is seeking a Customer Experience Coordinator (In-store) to lead the in-store customer journey, act as brand ambassador, and support daily store operations to maximise sales and maintain a premium image.

You will deliver exceptional service, nurture client relationships, and collaborate with the management team to resolve issues, ensure professional presentation, and uphold company standards across all customer touchpoints.

Qualifications

• Previous experience in sales, hospitality, and/or service.
• Exceptional customer service/clienteling skills and excited to build relationships.
• Professional verbal and written communication skills.

Responsibilities

• Exceed client expectations at every visit and enhance the in-store experience.
• Ensure all employees present professionally during customer interactions according to company policies.
• Map clienteling activities for each guest.
• Maintain a seamless, positive atmosphere in the customer experience.
• Collaborate with leadership and expert teams to address service issues.
• Perform other duties assigned by store leadership.

Skills

Customer service

Clienteling

Communication

Job description

Contract type Full-time

As a Customer Experience Coordinator (In-store), you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store’s lead ambassador of the brand and point of reference for the customer. You support all activities necessary for the efficient operation of the store experience and provide exemplary service to maximize sales, promote the Company’s image of quality and professionalism. A Customer Experience Coordinator performs duties, in partnership with their management team, with the specific focus of shaping the store experience.

What you will do:

• Ensures client expectation is exceeded at each visit and maintaining an environment focused on the client experience by utilizing hospitality tools provided
• Ensure all employees present professionally for each customer interaction according to company policies and practice highest level of customer service to achieve maximum sales
• Ensure clienteling activities are mapped for each guest
• Ensure seamless efficiency and positive atmosphere in the customer experience
• Partner with leadership and expert teams to proactively address service issues
• Performing other duties assigned by store leadership team

Who you are:

• Previous experience in sales, hospitality, and/or service
• Exceptional customer service/clienteling skills and excited to build relationships
• Professional verbal and written communication skills

What you will get:

• Competitive salary between €3,100-€3,900 per month for a full-time contract
• A top-of-the-line training program, unique to the industry
• A clothing allowance for each new season and a generous employee discount
• Opportunity to build a career with one of the fastest growing companies in fashion opportunity to travel to other stores and abroad