Customer Engineer, AI/ML, FSI, Google Cloud

Google; Deutschland; Vor Ort; EUR 70.000 - 100.000; Vollzeit

Zusammenfassung

A leading technology company seeks a Customer Engineer to drive adoption of Google Cloud products by partnering with technical sales teams. This role involves providing AI and Machine Learning expertise to resolve customer challenges, develop innovative solutions, and engage in customer advocacy. You will be pivotal in showcasing the transformative power of Google Cloud in a fast-paced, dynamic environment.

Qualifikationen

• 6 years of experience in a customer-facing or support role.
• Experience with frameworks for deep learning like PyTorch and Tensorflow.
• Ability to learn and work with new emerging technologies.

Aufgaben

• Identify and qualify business opportunities and resolve technical blockers.
• Share AI/ML expertise to support customer technical relationships.
• Demonstrate and prototype Google Cloud product integrations.

Kenntnisse

Machine Learning model development

Cloud native architecture

Deep Learning frameworks

Data management

Communication skills

Ausbildung

Bachelor's degree or equivalent practical experience

Master's degree in Computer Science or related field

Jobbeschreibung

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 6 years of experience with cloud native architecture in a customer-facing or support role.
• Experience with Machine Learning model development and deployment.
• Experience with frameworks for deep learning (e.g. PyTorch, Tensorflow, Jax, Ray, etc.) and using machine learning APIs.

Preferred qualifications:

• Master's degree in Computer Science, Engineering, Mathematics, a technical field, or equivalent practical experience.
• Experience in building machine learning solutions and leveraging specific machine learning architectures (e.g. deep learning, LSTM, convolutional networks).
• Experience in data and information management as it relates to big data trends and issues within businesses.
• Experience in architecting and developing software or infrastructure for distributed systems.
• Ability to learn, understand, and work with new emerging technologies, methodologies, and solutions in the cloud/IT technology space.

About the job

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

As a Customer Engineer, you will partner with technical Sales teams as a subject matter expert in Artificial Intelligence and Machine Learning (AI/ML) to differentiate Google Cloud to our customers. You will help prospective and existing customers in the financial services space and partners understand the power of Google Cloud, develop creative cloud solutions and architectures to solve their business challenges, engage in proofs of concepts, and troubleshoot any technical questions and roadblocks. You will use your expertise and presentation skills to engage with customers to understand their business and technical requirements, and persuasively present practical and solutions on Google Cloud. You will have technical, communication and organizational skills. You will partner with internal engineering stakeholders to improve products and build solutions, optimizing for results when in production and identifying innovative ways to multiply your impact and the impact of the team.

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Work with the team to identify and qualify business opportunities, understand customer technical objections, and develop the strategy to resolve technical blockers.
• Share AI/ML expertise to support the technical relationship with customers, including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and partnering directly with product management to prioritize solutions impacting customer adoption to Google Cloud.
• Work directly with Google Cloud products to demonstrate and prototype integrations in customer and partner environments.
• Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to implement a complete solution on Google Cloud.
• Travel to customer sites, conferences, and other related events as required, acting as a public advocate for Google Cloud.