Customer Engagement Manager Gyn. Oncology (m/f/d)

582 GlaxoSmithKline GmbH & Co. KG; München; On-site; EUR 83,000 - 139,000; Full time

Job summary

GlaxoSmithKline plc in Germany is seeking a Customer Engagement Manager for Gynecologic Oncology to develop and deliver external engagement initiatives with key experts. You will partner with Medical, Patient Relations, Brand Management and Sales to align strategies and deliver cross-functional projects.

The role requires a Bachelor’s degree and deep experience in a commercial biotech/pharma environment in Germany, with a track record building advocacy programmes and leading complex programmes

Qualifications

• Bachelor’s degree or equivalent qualification.
• Significant experience in a commercial biotechnology or pharmaceutical environment.
• Experience in developing advocacy programmes with key external experts.
• Strong commercial and business acumen, combined with the ability to think conceptually and strategically.
• Extensive commercial experience within Germany and in Gyn. Oncology.
• Experience working with multiple internal and external stakeholders in matrix organisations.
• Demonstrated success in leading projects.
• Proven ability to lead and manage complex projects by mobilising cross-functional teams to achieve a positive external impact.

Responsibilities

• Develop and implement an external engagement plan in Gyn. Oncology, with a focus on EC and OC.
• Build strong partnerships with external experts in collaboration with the cross-functional team.
• Lead the development of cross-functional external stakeholder projects and peer-to-peer programmes, ensuring alignment with the brand strategy.
• Work closely with other Customer Engagement Managers across different areas to scale local and regional projects and ensure an aligned approach across indications.
• Collaborate closely with cross-functional teams, including Medical, Patient Relations, Brand Management and Sales, to ensure a harmonised approach to GSK’s external engagement.
• Ensure transparency regarding key customer engagement milestones across the cross-functional teams.
• Work closely with the Sales and Marketing teams to create new projects and reshape existing ones so that they can be delivered by Sales colleagues in the field.
• Coordinate and manage external vendors supporting meetings, engagement activities and specific projects, and independently develop slide decks and workshop concepts.
• Identify content gaps and drive specific initiatives to address those gaps or develop local initiatives.
• Manage purchase orders and budgets aligned with the relevant projects.
• Work closely with the Event Academy team to ensure smooth and seamless collaboration with external experts and the professional delivery of external events.
• Support strategy execution within the relevant indications, for example through high-priority congresses and events.

Skills

Commercial acumen

Stakeholder management

Project leadership

Cross-functional collaboration

Strategic thinking

External engagement

German market experience

Communication skills

Education

Bachelor’s degree or equivalent qualification

Job description

GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver £40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on the health of billions of patients globally. Our Ahead Together strategy is centred on early intervention to prevent and alter the course of disease, thereby protecting people and supporting healthcare systems. Our diverse portfolio consists of vaccines, specialty medicines, and general medicines. Through continuous innovation and a dedicated focus on scientific and technical excellence, we strive to develop and launch new, groundbreaking treatments that address critical health challenges.

Role summary

As Customer Engagement Manager, you will be responsible for developing and delivering best-in-class engagement activities with external experts across one or more indication areas. Working closely with cross-functional colleagues and external stakeholders, you will build strong partnerships, lead impactful engagement projects and ensure that initiatives are aligned with the relevant brand and indication strategies.

• Develop and implement a robust external engagement plan in Gyn. Oncology, with a focus on EC and OC.
• Build strong partnerships with external experts in collaboration with the cross-functional team.
• Lead the development of cross-functional external stakeholder projects and peer-to-peer programmes, ensuring alignment with the brand strategy.
• Work closely with other Customer Engagement Managers across different areas to scale local and regional projects and ensure an aligned approach across indications.
• Collaborate closely with cross-functional teams, including Medical, Patient Relations, Brand Management and Sales, to ensure a harmonised approach to GSK’s external engagement.
• Ensure transparency regarding key customer engagement milestones across the cross-functional teams.
• Work closely with the Sales and Marketing teams to create new projects and reshape existing ones so that they can be delivered by Sales colleagues in the field.
• Coordinate and manage external vendors supporting meetings, engagement activities and specific projects, and independently develop slide decks and workshop concepts.
• Identify content gaps and drive specific initiatives to address those gaps or develop local initiatives.
• Manage purchase orders and budgets aligned with the relevant projects.
• Work closely with the Event Academy team to ensure smooth and seamless collaboration with external experts and the professional delivery of external events.
• Support strategy execution within the relevant indications, for example through high-priority congresses and events.

Why you?

Basic Qualifications & Skills: We are looking for professionals with these required skills to achieve our goals:

• Bachelor’s degree or equivalent qualification
• Significant experience in a commercial biotechnology or pharmaceutical environment.
• Experience in developing advocacy programmes with key external experts.
• Strong commercial and business acumen, combined with the ability to think conceptually and strategically.
• Extensive commercial experience within Germany and in Gyn. Oncology
• Experience working with multiple internal and external stakeholders in matrix organisations.
• Demonstrated success in leading projects.
• Proven ability to lead and manage complex projects by mobilising cross-functional teams to achieve a positive external impact.

Find out more:

Annual Report Product Pipeline #LI-GSK

Skills Account Management, Cross-Functional Work, Data to Insights, Digital Fluency, Omnichannel, Scientific Literacy

Germany Salary Range / Gehaltsbandbreiten Deutschland: EUR 83,250 to EUR 138,750

For positions covered by collective bargaining, employment conditions and remuneration are determined by the applicable collective agreements for the chemical industry as well as internal policies. More detailed information on compensation will be provided during the recruitment process. Depending on the role and internal policies, the position may also be eligible for a bonus (if applicable and based on defined, non-discretionary criteria) and/or awards for exceptional performance (granted at the employer’s discretion).

All benefits arising from the applicable collective bargaining agreement, such as holiday allowance and additional paid time off, will be provided in full, in accordance with that agreement and German law.

Other benefits may also be offered, which may include health & wellbeing benefits, pension plan and paid parental leave & care of family member leave.

Für tarifgebundene Positionen richten sich Beschäftigungsbedingungen und Vergütung nach den jeweils geltenden Tarifverträgen der chemischen Industrie sowie internen Richtlinien. Weiterführende Informationen zur Vergütung werden während des Einstellungsprozesses zur Verfügung gestellt. Abhängig von der Rolle und internen Richtlinien kann die Position u.a. auch einen Bonus und Awards für außergewöhnliche Leistungen beinhalten. Ergänzend zu den tarifvertraglichen Leistungen, wie z.B. Urlaubsgeld und zusätzlichen Freistellungstagen, können weitere Benefits angeboten werden, beispielsweise eine Altersvorsorge, Health & Wellbeing Benefits sowie bezahlte Elternzeit und Pflegezeit.

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Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK’s compliance to all federal and state US Transparency requirements. For more information, please visit the Centers for Medicare and Medicaid Services (CMS) website at https://openpaymentsdata.cms.gov/ We are a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years. Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together. Find out more on our career site.