Customer Enablement Specialist (f/m/d)

think-cell Software; Berlin; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A software solutions company in Berlin is seeking a Customer Enablement Specialist to enhance customer satisfaction through training and workshops. The ideal candidate will have over 2 years in a relevant role, fluent German and English skills, and a proven ability in training program development. This position involves collaboration with Account Executives and maintaining customer data. Join an innovative team and help shape the future of productivity software.

Qualifikationen

• 2+ years in Customer Enablement, Customer Success or Account Management, preferably in SaaS.
• Fluent in German and English, both written and spoken.
• Proven track record in creating and delivering training programs.

Aufgaben

• Collaborate with Account Executives to drive account growth and execute plays addressing churn risks.
• Lead training sessions and workshops to enhance software adoption.
• Gather customer feedback to drive product improvements.

Kenntnisse

Customer Enablement

Account Management

Training Program Development

Communication Skills

Feedback Analysis

Jobbeschreibung

Customer Enablement Specialist - Join Our Innovative Team at think‑cell Software

Our Story

At think‑cell, we create powerful software solutions that help professionals be more efficient and productive. Founded in 2002 and based in Berlin, our tools integrate seamlessly with Microsoft Office to help users create presentations, charts, and diagrams with ease. Our dynamic, international team values creativity, collaboration, and technical excellence.

What You Will Do

The Customer Enablement Specialist will be responsible for ensuring the enablement of think‑cell customers by delivering training, workshops, and best practices to a defined set of customer accounts within a specific geographical region.

Key Responsibilities

• Collaborate with Account Executives to drive account growth and execute plays that address churn risks, ensuring high customer satisfaction.
• Lead think‑cell training sessions and workshops, enhancing software adoption and value realization.
• Gather customer feedback and share insights with product and marketing teams to drive product improvements and customer success.
• Maintain accurate and up‑to‑date customer data and opportunities in systems like Salesforce.

You will be great for this position if you have

• 2+ years in Customer Enablement, Customer Success or Account Management, preferably in SaaS.
• Fluent German (native‑level proficiency) and English required – both written and spoken.
• Proven track record in creating and delivering training programs.
• Excellent written, verbal, and communication skills.
• Proven ability to analyze feedback and drive actionable results.

Location: Berlin, Germany

Our Values

• Forward Thinking – We embrace change and challenge the status quo.
• Ownership – We take pride in our work and learn from our mistakes.
• Unified Team – We foster collaboration, respect, and integrity.
• Strive for Excellence – We set ambitious goals and pursue quality.

Why is think‑cell the right place for you?

We empower over 1.2 million users across 30,000 companies, including top consulting firms and major global enterprises. With offices in Berlin, Denver, Boston, London, Tokyo, and Dubai, we’re a diverse team of over 150 people, committed to innovation and excellence. Think‑cell is more than a job – it's a chance to be part of an innovative, inclusive team that values collaboration and growth. We encourage applicants from all backgrounds to apply. Together, we can shape the future of productivity software. We can’t wait to see what you’ll bring to the team!