Customer Enablement Lead (Customer Success / SaaS / Platform / Cloud) (m/f/x)

Swiss Re; München; Vor Ort; EUR 99.000 - 165.000; Vollzeit

Zusammenfassung

A leading insurance provider is seeking a Customer Enablement Lead to develop global onboarding and enablement initiatives for corporate clients on the RDS Platform. The ideal candidate will have a strong background in customer success for SaaS solutions and exceptional leadership and communication skills. This role is based in Munich, Germany, and offers a competitive salary and a dynamic work environment.

Leistungen

Attractive performance-based variable compensation

Global and location-specific benefits

Qualifikationen

• Proven track record of leading customer success / enablement initiatives in global environments.
• Experience designing and scaling onboarding and enablement programs for SaaS solutions.
• Business proficiency in English; any additional European language is a plus.

Aufgaben

• Own the global customer onboarding and enablement programs.
• Design scalable frameworks for diverse customer journeys.
• Drive operational excellence in onboarding workflows and KPIs.

Kenntnisse

Customer-centric mindset

Cross-functional collaboration

Exceptional communication

Leadership presence

Autonomous work style

Dynamic learner

Ausbildung

Bachelor's degree in business, marketing, computer science, or related field

Tools

CRM systems

Customer success platforms

Jobbeschreibung

About the Role

As Customer Enablement Lead, you will build and drive the global onboarding and post-sales enablement for users on the RDS Platform for Corporates (formerly known as ‘Risk Data & Services’). You will be responsible for developing, deploying, and scaling structured programs that accelerate customer time-to-value, deepen product adoption, and foster long-term engagement.

This role requires a client-centric mindset and strong cross-functional collaboration capabilities. You will work closely with your Customer Success colleagues as well as Sales and Product teams to ensure an impactful customer journey. You will be instrumental in shaping how our customers experience and derive value from our platform, with a focus on corporate clients worldwide.

Key Responsibilities

• Own the global customer onboarding and enablement programs.
• Design scalable frameworks and customer journeys tailored to diverse personas and use cases.
• Lead the development and lifecycle management of enablement assets, including advanced user documentation, training programs, and self-service initiatives that support continuous learning and platform mastery.
• Drive operational excellence in onboarding, workflows and KPIs.
• Facilitate key customer engagement initiatives, such as client briefings, peer-exchange forums, and product deep-dives, to strengthen relationships.
• Establish and monitor performance metrics, using data-driven insights to continuously refine onboarding and enablement programs, while staying ahead of industry trends and evolving customer expectations.

About the Team

Our world has changed. Risk is accelerating, and that is compounded by the fact that everything is deeply interconnected, everything from geopolitical and economic and social issues to technology, climate and regulation. In these volatile times, companies want to better understand and act on their risks but lack the risk infrastructure and analytical tools.

Our RDS Platform for Corporates empowers companies to take control of their risks. It gives them access to state-of-the-art data infrastructure and risk models from Swiss Re and third parties. With these insights, companies can take critical decisions: Shall we open a manufacturing plant elsewhere that will be less prone to flooding? The RDS platform has generated considerable traction among large and mid-sized companies worldwide. We are now embarking on the next phase and success in this role will be realized through strong collaboration with multi-disciplinary teams, a pragmatic approach and "can-do" attitude. We are a global team with colleagues based across all regions, offering a dynamic working environment where curious and adaptable people thrive. Are you ready to "roll up your sleeves"?

About You

You have an affinity for business risk-related topics and a passion for technology, innovation, and customer-centricity. You bring a proven track record of leading customer success / enablement initiatives in complex, global environments and are comfortable navigating across several dimensions.

Must haves:

• Bachelor's degree in business, marketing, computer science, or a related field; advanced degrees or certifications are a plus.
• Extensive experience designing and scaling onboarding and enablement programs for SaaS / Cloud / Platform-based solutions, ideally in enterprise settings.
• Exceptional communication and storytelling skills, with the ability to translate complex concepts into compelling narratives for diverse audiences.
• Strong leadership presence and stakeholder management capabilities, with a history of influencing cross-functional teams and driving alignment across regions and functions.
• Demonstrated ability to work autonomously, take ownership of strategic initiatives, and consistently deliver measurable impact.
• Dynamic, curious and eager to learn, with a proactive mindset and a drive to continuously improve our service quality, customer experiences, and internal processes.
• Comfortable managing multiple priorities in dynamic environments, while maintaining a high standard of service and execution.
• Business proficiency in English. Any other European language in addition is a plus.

Nice to haves

• Experience in navigating in a combined corporate and fast-paced, startup-like environment.
• Familiarity with CRM systems, customer success platforms, and enablement tools.

For Germany, the base salary range for this position is between EUR 99,000 and EUR 165,000 (for a full-time role). The specific salary offered considers:

• the requirements, scope, complexity and responsibilities of the role,
• the applicant's own profile including education/qualifications, expertise, specialisation, skills and experience.

In addition to your base salary, Swiss Re offers an attractive performance-based variable compensation component, designed to recognise your achievements. Further you will enjoy a variety of global and location specific benefits.

Eligibility may vary depending on the terms of Swiss Re policies and your employment contract.

About Swiss Re

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.