Customer Demand Analyst

Eastmen Human Resources B.V.; Deutschland; Vor Ort; EUR 40.000 - 80.000; Vollzeit

Zusammenfassung

An established industry player is looking for a Customer Demand Analyst to enhance customer demand forecasting and analysis. In this pivotal role, you will build strong relationships with customers and the sales team, translating data into actionable insights that drive strategic improvements. You will collaborate with cross-functional teams to identify trends and opportunities, ensuring alignment with manufacturing and revenue goals. This position offers a dynamic environment where your contributions will significantly impact the company's success. If you thrive in a fast-paced setting and are eager to make a difference, this is the perfect opportunity for you.

Qualifikationen

• 3-5 years of experience in Operations, Finance, Planning/Forecasting, or Sales.
• Strong organizational and interpersonal skills.

Aufgaben

• Align with customer and Sales teams to understand requirements.
• Analyze orders and forecasts to identify trends.
• Collaborate with Sales BU to address inventory risks.

Kenntnisse

Effective communication skills

Analytical and problem-solving abilities

Team collaboration

Fluency in English

Adaptability to fast-paced environment

Ausbildung

Bachelor’s degree in Business

Supply Chain or related field

Tools

Excel

PowerPoint

Teams

Word

ERP/CRM systems (SAP, SharePoint, Model N, Power BI)

Jobbeschreibung

As a Customer Demand Analyst, you will be responsible for customer demand forecasting and analysis at your assigned Tech M accounts, primarily within a 0–12-month horizon. You will develop relationships directly with our customers and the field sales team to gain a deep understanding of requirements and trends, helping to optimize manufacturing capacity, supply, and revenue plans.

Your ability to transform data into insights about the customer and use those insights to improve our strategy will be key. You are expected to build rapport with our customers and sales team while providing an outstanding customer experience. You will meet key deliverables and measure against established metrics to enhance your account’s effectiveness. Collaboration with cross-functional and cross-regional teams will be essential to proactively identify trends, opportunities, and concerns related to Tech M’s business segments, providing recommendations and solutions. You will also identify and drive efficiency efforts, process improvements, and optimization initiatives. Being part of a dynamic team, you will have a tangible impact on Tech M's results.

Key Responsibilities:

1. Align regularly with your customer and Sales teams to understand and communicate requirements, including quantity, timing, and use models or applications.
2. Understand customer transitions to ensure demand alignment during new product introductions and discontinuations.
3. Analyze orders, shipping history, forecasts, and customer feedback to identify and validate changes at the customer level, providing updates and assessing larger trends.
4. Collaborate with Sales BU to identify and address inventory and revenue risks and opportunities, balancing long-term agreements with account, segment, business unit, and Tech M goals.
5. Ensure system data accurately reflects account direction, aligning with benchmarks and standardized forecasting processes.
6. Work with Account Managers, Sales BU, and other partners to ensure activities align with customer expectations from a forecast and sales plan perspective.
7. Participate in forecast accuracy evaluations and help determine steps to improve forecasting, sharing insights across the team.
8. Provide management with information regarding past periods, future forecasts, and key drivers.
9. Highlight opportunities for process improvements, efficiency, and automation.

Desired Skills & Experience:

• Effective communication skills to understand and convey customer needs.
• Excellent written and oral communication skills.
• Strong analytical and problem-solving abilities.
• Ability to lead or collaborate with cross-functional teams for consensus on process improvements.
• Proficiency in Excel, PowerPoint, Teams, and Word; experience with ERP/CRM systems like SAP, SharePoint, Model N, Power BI is a plus.
• Self-motivated, dedicated, eager to learn, and team-oriented.
• Adaptability to a fast-paced environment.
• Strong organizational and interpersonal skills.
• Ability to prioritize and multitask.
• Fluency in English; additional languages are assets.
• Fresher or 3-5 years of experience in Operations, Finance, Planning/Forecasting, or Sales.
• Bachelor’s degree in Business, Supply Chain, or related field.