Customer Contract Manager

Orange Business Services; Frankfurt; Hybrid; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

A leading company is seeking a Client Contract Manager to oversee Request to Cash activities. The ideal candidate will have considerable client-facing experience in the telecom or IT industry, strong negotiation skills, and a solid understanding of relevant processes. This role offers the opportunity to work within diverse teams and provides flexible work arrangements alongside professional development and career growth opportunities.

Leistungen

Flexible working hours

Professional development programs

Internal growth and mobility opportunities

Health and well-being programs

Employee Referral Program

Qualifikationen

• Minimum of 5 years of client-facing experience in telecom or IT.
• Solid organizational proficiency and effective communication.
• Good understanding of telecoms and IT industries.

Aufgaben

• Accountable for Request to Cash activities for clients.
• Optimize efficiency through continuous improvement.
• Manage client governance and profitability.

Kenntnisse

Negotiation Skills

Communication Skills

Organizational Skills

Interpersonal Skills

Leadership Skills

Process Development

Ausbildung

Degree in business or science

Agile Synergy Practitioner Certification

ITIL Foundation Certification

Tools

MS Office Suite

Jobbeschreibung

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Client:

Orange Business Services

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

6acd9d23c96d

Job Views:

3

Posted:

30.06.2025

Expiry Date:

14.08.2025

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Job Description:

about the role

The person is assigned to specific clients. During the lifecycle of the contract, the individual is overall accountable for the Request to Cash activities for a client or a set of clients. This includes solution design in pre-sales, service creation during contract setup, and organic growth management.

Key Responsibilities

• On small enterprise accounts, the Client Contract Manager can take the role of the post-sales leader and own the overall client governance and profitability.
• A key objective is to optimize the efficiency of request to cash activities through continuous improvement and the use of standard company processes and functions, while meeting contractual obligations.

about you

Knowledge and Abilities

• Comprehensive knowledge of OBS products, processes & tools and the associated organizations
• Solid organizational proficiency, effective coordination, communication, presentation, synthesis, and reporting skills
• Client-focused with good interpersonal & negotiation skills
• Teambuilder, experienced in working with different cultures and virtual matrix teams
• Ability to innovate and find improved ways of doing things
• Experience with process development and optimization
• Good industrialization spirit
• Good understanding of the telecoms and IT industries
• Integrating project work with Knowledge Management concepts and principles
• Good leadership skills and ability to work effectively in demanding situations
• Good business and financial acumen
• Proficient in written and spoken English
• Sound knowledge of the MS Office suite

Education, Qualifications, and Certifications

• Degree in business, science, or relevant area, or equivalent relevant experience with a demonstrable commitment to self-development
• Agile Synergy Practitioner Certification
• ITIL Foundation Certification
• Optional: CMM/CMMI, PMP, PgMP, Prince2, MSP, Six Sigma certifications

Experience

• Minimum of 5 years of client-facing experience in the telecom or IT industry
• Experience in building client relationships at a strategic level
• Experience managing geographically distributed teams
• Proficiency in developing, documenting, and optimizing processes
• Experience working in an international environment

additional information

• Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
• Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working)
• Professional development: training programs and upskilling/re-skilling opportunities
• Career growth: Internal growth and mobility opportunities within Orange
• Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events
• Reward programs: Employee Referral Program, Change Maker Awards

department

Orange Business International

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business