Customer Contract Manager

Orange Business Services; Eschborn; Hybrid; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading company in the telecommunications sector seeks a Client Contract Manager in Eschborn. The role involves managing Request to Cash activities, optimizing performance across contracts, and ensuring strong client relations. Ideal candidates possess extensive telecom experience and the ability to lead in diverse environments.

Leistungen

Flexible working hours

Training programs for upskilling

Career growth opportunities

Health and well-being programs

Employee Referral Program

Qualifikationen

• Minimum 5 years of client-facing experience in telecom or IT.
• Experience managing geographically distributed teams.
• Client-focused with good interpersonal skills.

Aufgaben

• Accountable for Request to Cash activities for assigned clients.
• Optimize the efficiency of client activities through continuous improvement.
• Lead overall client governance and profitability for small enterprise accounts.

Kenntnisse

Effective coordination

Communication

Negotiation

Leadership

Organizational proficiency

Ausbildung

Degree in business, science or relevant area

Agile Synergy Practitioner Certification

ITIL Foundation Certification

Tools

MS Office suite

Jobbeschreibung

The person is assigned to specific clients. During the lifecycle of the contract, the individual is overall accountable for the Request to Cash activities for a client or a set of clients. This includes solution design in pre-sales, service creation during contract setup, and organic growth management.

Key Responsibilities

• On small enterprise accounts, the Client Contract Manager can take the role of the post-sales leader and own the overall client governance and profitability.
• A key objective is to optimize the efficiency of request to cash activities through continuous improvement and the use of standard company processes and functions, while meeting contractual obligations.

about you

Knowledge and Abilities

• Comprehensive knowledge of OBS products, processes & tools and the associated organizations
• Solid organizational proficiency, effective coordination, communication, presentation, synthesis, and reporting skills
• Client-focused with good interpersonal & negotiation skills
• Teambuilder, experienced in working with different cultures and virtual matrix teams
• Ability to innovate and find improved ways of doing things
• Experience with process development and optimization
• Good industrialization spirit
• Good understanding of the telecoms and IT industries
• Integrating project work with Knowledge Management concepts and principles
• Good leadership skills and ability to work effectively in demanding situations
• Good business and financial acumen
• Proficient in written and spoken English
• Sound knowledge of the MS Office suite

Education, Qualifications, and Certifications

• Degree in business, science, or relevant area, or equivalent relevant experience with a demonstrable commitment to self-development
• Agile Synergy Practitioner Certification
• ITIL Foundation Certification
• Optional : CMM / CMMI, PMP, PgMP, Prince2, MSP, Six Sigma certifications

Experience

• Minimum of 5 years of client-facing experience in the telecom or IT industry
• Experience in building client relationships at a strategic level
• Experience managing geographically distributed teams
• Proficiency in developing, documenting, and optimizing processes
• Experience working in an international environment

additional information

• Global opportunities : Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
• Flexible work environment : Flexible working hours and possibility to combine work from office and home (hybrid ways of working)
• Professional development : training programs and upskilling / re-skilling opportunities
• Career growth : Internal growth and mobility opportunities within Orange
• Caring and daring culture : health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events
• Reward programs : Employee Referral Program, Change Maker Awards

department

Orange Business International

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business

contract

Regular

Contract Manager • Germany - Eschborn - Orange Business