Customer Communications Analyst DACH (f/m/d)

Raisin GmbH; Berlin; Vor Ort; EUR 35.000 - 50.000; Vollzeit

Zusammenfassung

Raisin GmbH is seeking a candidate ready to transition from frontline customer support into a strategic role focusing on customer experience enhancements. Ideal for those with solid customer service backgrounds, this position offers the opportunity to influence processes, improve customer interactions, and gain deeper insights into fintech and digital tools.

Leistungen

Employee Development Budget of €2,000

Access to Babbel for language learning

Snacks and daily fresh fruit

Flexible working hours and home office

30 vacation days

Subsidized gym membership

Company pension scheme

Relocation support

Monthly Deutschland Ticket subsidy

Qualifikationen

• Hands-on experience in customer service or support roles.
• Strong communication skills in German (C2) and English.
• Desire to grow in the career and learn about financial products.

Aufgaben

• Work with cross-functional teams to identify areas for improvement or innovation.
• Take ownership of smaller projects to ensure information delivery to customers.
• Collaborate with internal teams to support rollout of new features.

Kenntnisse

Communication

Customer Care

Proactivity

Teamwork

Curiosity

Jobbeschreibung

Your growth is our growth. Our success is your success.

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About Raisin

About Raisin Bank

About Raisin US

About Raisin UK

Team

Have experience in customer service and ready for something more?

This is your chance to step into a more strategic role! At Raisin, we welcome lateral movers looking to grow beyond frontline support — into a role where you shape the customer experience, help improve digital products, and learn more about the fintech world. No degree required – just motivation, curiosity, and people skills.

Why This Role Is Right for You

Perfect for a career changer: We’re looking for people with a background in customer service who are ready to take on more responsibility, content and work more strategically.
No completed degree needed: Your practical experience, high commitment and drive to grow are what matter most.

Tech Stack

Your Responsibilities

In this role, you’ll go beyond customer support area. You’ll be part of a team that helps shape the full customer experience — from process design to communication. You’ll work cross-functionally and make sure our customers in the DACH region have a clear, consistent, and smooth experience with Raisin.

• Work with cross-functional teams to identify areas for improvement or innovation.
• Take ownership of smaller projects and ensure that important information is delivered clearly to customers (e.g. via mass communications, banners, etc.).
• Spot opportunities for improving processes and supporting business growth.
• Maintain and update operational workflows (e.g. document review) that are relevant to our customers.
• Collaborate with internal teams (Product, Tech, Marketing, and Customer Service) to support the rollout of new features and ensure a high-quality experience for our customers and partners.
• Review and improve automated customer communications.
• Identify improvements in the customer journey.

Your Profile

• Hands-on experience in customer service, customer care, or support roles
• A proactive mindset and a passion for improving how things work
• Strong communication skills in German (C2) and English
• Curiosity and interest in learning more about financial products and digital tools
• A team-oriented attitude, reliability, and a desire to grow in your career

Our Benefits

Benefits der Raisin Bank

Join our mission, join our team - and grow with us!

At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which, connects more than 75 different nationalities.

As part of our team, you will benefit from:

• Employee Development Budget of €2,000 and four full training days per year.
• Access to Babbel for continuous language learning.
• Hungry all the time? Snacks, daily fresh fruit as well as drinks provided at the office.
• Flexible working hours, home office and 30 vacation days.
• Enjoy more than 50+ different sports with Urban Sports Club: We subsidize your membership with more than €20 per month.
• Love cycling? With JobRad, lease the bike of your choice and enjoy tax savings, plus Raisin covers your monthly insurance costs.
• A company pension scheme (Betriebliche Altersvorsorge), which we support with 20%.
• Do you miss being in the office? The Deutschland Ticket gets you there, which we subsidize with €25 per month.
• You are moving from another country or city to join us? We will support your relocation.