Customer Care Specialist / Expert – Sales (m/f/d) – Remote | ab-in-den-urlaub.de

ab in den urlaub GmbH; Leipzig; Remote; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Unbefristete Anstellung

30 Tage Urlaub

Remote-Arbeit

Schichtzulagen

Einführung und Coaching

Arbeitsplatz in Leipzig

Job summary

ab in den urlaub bietet in Leipzig eine Position im Customer Care Team. Sie beraten Kunden von der ersten Idee bis zur Buchung, bringen Leidenschaft für Reisen ein und nutzen CRM- und Buchungssysteme für eine reibungslose Abwicklung.

Sie arbeiten überwiegend remote, kommen aber bei Bedarf ins Büro in Leipzig. Eine Berufsausbildung in der Reisebranche und Erfahrung im Call Center werden vorausgesetzt; Deutsch auf C1-Niveau ist Pflicht, Englisch von Vorteil.

Qualifications

• Abgeschlossene Berufsausbildung in der Reisebranche (z. B. Tourismuskaufmann/-frau).
• Berufserfahrung im Call-Center oder Kundenservice.
• Gute Deutschkenntnisse (C1) in Wort und Schrift.

Responsibilities

• Beratung von Neu- und Bestandskunden zu Reiseangeboten, Planung und Buchung per Telefon, E-Mail und Chat.
• Identifikation von Upsell- und Cross-Sell-Möglichkeiten und Angebot passender Zusatzleistungen.
• Eigenständige Buchungen erfassen und Kundendaten in Buchungs-, CRS- und CRM-Systemen hinterlegen.
• Unterstützung des Aftersales-Teams bei Anfragen zu bestehenden Buchungen, Reisedokumenten und Zahlungsabwicklungen.
• Unterstützung der Service- und Sales-Ziele durch professionelle, serviceorientierte Beratung.

Skills

Kundenberatung

Verkaufserfahrung

CRM-Systeme

Office-Anwendungen

Deutsch (C1)

Englisch (Vorteil)

Education

Berufsausbildung Tourismusbranche

Tools

CRM- und Buchungssysteme

MS Office

Job description

Introduction

As part of our Customer Care team, you will support our customers throughout their journey to their next holiday – from the first travel idea and personalised advice through to booking and beyond. You will combine a strong service mindset with an understanding of individual travel preferences and an eye for relevant sales opportunities.

At ab in den urlaub, you will work in the heart of Leipzig in modern offices and an open, supportive working environment. For more than 20 years, we have been helping people discover some of the world’s most beautiful destinations and turning their travel dreams into reality. With flat hierarchies, quick decision-making and efficient processes, you can settle in quickly and make an impact from day one.

Our motto: We bring sunshine into people’s lives.

Do you enjoy inspiring customers about their next holiday and turning great advice into the right travel experience?

Your tasks

• Travel Advice and Customer Care: You provide new and existing customers with expert advice on travel offers, holiday planning and booking options – by phone, email and chat.
• Sales and Tailored Offers: In both inbound and outbound interactions, you identify our customers’ needs, create suitable travel offers and actively advise them on the right holiday options. You identify opportunities for upselling and cross-selling and also advise on additional services such as car hire, travel insurance, transfers, airport parking and excursions.
• Bookings and Systems: You manage bookings independently and accurately record all relevant travel and customer information in our booking, CRS and CRM systems.
• Service Throughout the Customer Journey: You also support our Aftersales team in handling customer enquiries, including questions about existing bookings, travel documents and payment arrangements, as well as booking changes, name corrections and cancellation requests. You assess more complex cases and refer them to the appropriate colleagues when needed.
• Quality and Customer Satisfaction: Through professional, service-focused advice, you help create a positive Customer Journey – from the first enquiry through to post-booking support. You keep our customers’ needs in mind while also contributing to our service and sales objectives.
• Collaboration and Knowledge Sharing: You work closely with teams such as Aftersales and Operations Management to ensure customer enquiries are handled smoothly. You actively contribute your knowledge and experience to the team and support effective collaboration.

Experience and Background

You have completed vocational training in the travel industry, for example as a Tourismuskaufmann/-frau or Reiseverkehrskaufmann/-frau, and have professional experience working in a call centre. Your training and professional experience have given you sound knowledge of the travel industry.

Sales and Travel Expertise

You have experience in active sales and understand the processes involved in travel advice and bookings.You are also familiar with post-booking topics such as booking changes, cancellations and complaints. You recognise sales opportunities and have experience with upselling and cross-selling.

Tools and Systems

You are confident using CRM and booking systems as part of your day-to-day work. You are also comfortable with standard Office applications and can quickly familiarise yourself with new systems and processes.

Service and Communication

You have a very good command of German, both written and spoken (C1 level), and communicate with customers in a friendly and professional manner. You see excellent customer service as an important part of a positive Customer Journey and know how to combine a customer-focused approach with a sales mindset. English language skills are an advantage.

Working Style and Personality

You work proactively, take responsibility and focus on finding solutions. You remain composed in challenging customer situations and recognise sales opportunities while always keeping our customers’ individual needs in mind.

Teamwork and Knowledge Sharing

You enjoy working as part of a team and collaborating across departments. You actively contribute your knowledge and experience, helping to ensure a smooth service throughout the Customer Journey.

Working Arrangements

You work primarily remotely and come to our Leipzig office when required for in-person appointments, meetings or training. You are also willing to work shifts in line with our service hours, including weekends and public holidays.

What we offer

• Reliability: A permanent employment contract, either full-time or part-time, within our service hours (8 am–11 pm).
• More time for yourself: 30 days of paid leave, with additional days based on your length of service.
• Work-Life Balance: Primarily remote working, with attendance at our Leipzig office when required.
• Appreciation: An attractive salary from day one, additional pay for working weekends and public holidays, and an anniversary programme recognising your loyalty.
• A smooth start: Guaranteed commission during your probationary period and tailored onboarding for our systems, with an experienced coach by your side.
• A predictable schedule: Your shift schedule is provided well in advance, taking employee preferences to account wherever possible.
• Room for your personal growth: Comprehensive on-the-job training on our processes and systems, as well as communication training, supports your professional and personal development. With LinkedIn Learning and long-term employee development programmes, we offer you additional opportunities to continuously develop your skills and grow with us over the long term.
• Transparency: Regular feedback meetings.
• Team spirit: A friendly, supportive team environment with regular team events.
• Benefits for you: Discounts on travel products.
• A smoother journey to work: An allowance towards your Deutschlandticket.
• Sustainability: Choose your JobRad.
• Wellbeing: With LOFINO, you will benefit from allowances for lunch and health-related expenses, as well as a special goodie for birthdays, weddings and/or the birth or adoption of a child.
• Attractive location: A centrally located office in Leipzig city centre with excellent public transport links and plenty of shopping options nearby.
• Focus on health and well-being: Company health management with a wide range of health services, including coaching, counselling and prevention programmes.

Your trip to us

We actively promote diversity and welcome applications from everyone, regardless of gender, background, sexual orientation, age, religion or disability.

As part of the application process, we are obliged as a company to view and check your work permit, ID card or passport to ensure that you are entitled to work for us. Please make sure that you can provide the required documents if needed.

If you have any questions about this position or your application, you can reach us at [e-mail].

You will usually receive a response to your application within two weeks.

ab in den urlaub is a brand of Invia Travel Germany GmbH

seniority: experienced
schedule: full-or-part-time
employmentType: permanent
Job location: Leipzig, Dittrichring 18-20, Sachsen, 04109, DE