Customer Care OPS (all genders)

AMA Freight Agency GmbH; Hamburg; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading logistics company is seeking a Customer Care OPS professional to manage import and export operations for the African market. The role involves ensuring smooth logistics processes, maintaining customer relationships, and developing business partnerships. Candidates should have a strong background in supply chain management and be fluent in French and English. The position offers flexible working conditions and opportunities for growth.

Leistungen

Flexible Working Conditions

Capital-forming Benefits

Germany Ticket

Meal Allowance

Fresh Fruit

Free Drinks

Qualifikationen

• Degree in economics or apprenticeship in forwarding and logistics.
• Fluent in French and English; knowledge of German is a plus.

Aufgaben

• Handle import and export processing for the African market.
• Monitor shipments and keep customers informed.
• Build sustainable relationships with partners and customers in Africa.

Kenntnisse

Supply Chain Management

Shipping

Logistics

Communication

Analytical Skills

Ausbildung

Degree in Economics

Apprenticeship in Forwarding and Logistics

Jobbeschreibung

Theory and practice

Your profile

• Convincing Background: You have a degree in economics, an apprenticeship in forwarding and logistics services (all genders) or a comparable qualification.
• Skill Journey: You have a strong background in supply chain management, shipping, and logistics. Your deep industry understanding enables you to navigate complex logistics challenges and develop effective solutions.
• Strong Communicator: You are fluent in French and English. Knowledge of German is a plus but not mandatory.
• Process Designer: You will work closely with our customers to develop and maintain efficient, customized processes. You will share your technical expertise and understand customer needs to develop innovative solutions.
• Analytical Skills: You proactively seek to improve and optimize processes through continuous monitoring and analysis, identifying opportunities to increase efficiency and implementing solutions successfully.

What we offer

Looking for a new challenge in a growing environment? At SCS, you will have many opportunities to grow and gain exciting experience! Our new office in the city center offers friendly teams, flat hierarchies, and short decision paths in an owner-managed company. We provide modern, flexible working conditions, capital-forming benefits, cover the Germany ticket, and pay a meal allowance. Additionally, we offer fresh fruit and free drinks!

Still have questions?

What to expect

You are a good fit for us if you...

Your benefits

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Key facts in a nutshell

Next Steps

How to apply: Submit your documents via our recruiting tool.
Your HR contact: Ms. Maxime Herbst
Location: Hamburg or remote

Your tasks

• Daily Business: As a Customer Care OPS, you will handle import and export processing for the African market, ensuring smooth operations from order acceptance to delivery.
• Tracking & Trace: You will monitor shipments, keep customers informed, and use tracking technologies to oversee the logistics process. You will proactively address deviations or delays to ensure timely delivery.
• Customer Focus: As the primary contact for our African customers, you will support business processes, handle inquiries, and resolve issues, maintaining strong customer relationships.
• Escalation Management: You will liaise between customers and suppliers to resolve conflicts and handle concerns professionally.
• Business Relationship Development: You will build sustainable relationships with partners and customers in Africa, strengthening SCS's market position and supporting long-term success through active networking.