Customer Care Officer

Accreditation Council for Graduate Medical Education; Essen; Hybrid; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

Ein etabliertes Unternehmen sucht motivierte Kollegen für das Customer Care Team in Essen. In dieser spannenden Rolle sind Sie der erste Ansprechpartner für Kunden und tragen zur erfolgreichen Umsetzung von Zertifizierungsprojekten bei. Ihre Kommunikationsfähigkeiten sind entscheidend, um komplexe technische Themen verständlich zu vermitteln und Lösungen zu finden. Das Unternehmen fördert eine Kultur der Zusammenarbeit, Kreativität und Flexibilität, während es gleichzeitig Vielfalt und Inklusion schätzt. Wenn Sie eine Leidenschaft für Kundenservice und Problemlösung haben, ist dies die perfekte Gelegenheit für Sie.

Leistungen

Betriebliche Altersvorsorge

30 Tage Urlaub

Flexible Arbeitszeiten

Sick Pay Allowance

Gute Verkehrsanbindung

Kostenlose Getränke

Frisches Obst

Job-Bike

Corporate Benefit Program

Qualifikationen

• Erfahrung im Aufbau nachhaltiger Kundenbeziehungen und Verkauf.
• Sehr gute Kommunikationsfähigkeiten in Deutsch und gute Englischkenntnisse.

Aufgaben

• Verantwortlich für die Projektabwicklung im Bereich Zertifizierung.
• Intensive Kundenkontakte und enge Zusammenarbeit mit Auditoren.

Kenntnisse

Kundenbeziehungsmanagement

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Verkaufserfahrung

Ausbildung

Abgeschlossene kaufmännische Ausbildung

Bachelor- oder Master-Abschluss

Tools

MS Office

CRM-Systeme

Jobbeschreibung

Overview

About us

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world's most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About Business Assurance

We help companies ensure compliance, build high-performing management systems, and meet competence needs within a wide range of industries. DNV helps companies understand and manage their risk picture through our management system certification and training portfolios.

About the role

This is the job

We are looking for new colleagues (m/f/d) for our Customer Care Team in Essen. The sooner we can start together, the better!

Our external as well as internal customers rely on you: You are responsible for the project execution in the areas of management system certification and are passionate about service and problem solving.

1. You care for your customer from the quotation stage to planning the audit and issuing the certificate as a result of our successfully completed service.
2. You have intensive contact with our customers and work closely with our field service (auditors). You are our face to the customer.
3. You can use your communication skills to discuss complex technical issues with your customer in a simple and empathetic way - together you will find a solution. An essential part of your new job is initiative and the courage to make decisions.

What we want

A customer has a challenge? If you think "challenge accepted" now, you are exactly right with us!

You will be part of a cooperative team - we stick together, help each other and pursue our common goal: unique customer and sales support.

We are there when you need us, we stand for creativity, flexibility and focus on the right things.

Cooperation is characterized by tolerance and mutual respect. We strive for diversity and inclusion at all levels of our company in terms of age, gender, nationality, experience, and mentality. Diversity and inclusion are a source of strength for DNV.

What we offer

We offer you

• A permanent employment contract
• An exclusively employer-funded company pension plan that is vested from the beginning, including benefits in the event of death, as well as the option of deferred compensation
• Sick pay allowance for up to 12 months after the end of continued payment in the event of illness

Individual work-life integration:

• Flexible work schedule (including the option to work partially from a home office).
• Weekly working time 39 hours
• 30 days vacation
• Flexitime account
• Personal development opportunities and promotion prospects in an international company
• Good transport connections by car (near A42) or public transport (e.g. subway, bus)
• Other obvious additional benefits such as fresh fruit, free drinks & parking, job bike and our Corporate Benefit Program

About you

What you can offer

• Successfully completed commercial training (e.g. industrial management assistant) or Bachelor's/Master's degree
• Experience in building sustainable customer relationships and sales
• Very good communication skills in German as well as a good knowledge of English
• Experience in using various IT programs (e.g. MS Office, CRM systems)
• Technical background knowledge as well as professional experience in the industry is an advantage.

To facilitate a thorough evaluation of your application, we respectfully request the submission of the following documents:

• Curriculum Vitae (CV)

• Cover Letter/Motivation Letter

• University Diplomas & Transcripts

• Reference Letters

Please note that we cannot proceed to the interview stage without the following documents: Curriculum Vitae (CV); Cover- /Motivation Letter; University Diplomas & Transcripts; Reference Letter(s). All documents shall preferably be submitted in English. Please provide them at your earliest convenience to ensure a smooth and timely assessment process. Your cooperation in this matter is greatly appreciated.