Customer Care Executive for Inbound Travel Process (US Shift)

Job Brief:

We are hiring for the position of Inbound International BPO Customer Care Executive (CCE) to join our dynamic Travel Process team. This role requires 6 months - 2 years experience in international BPO. It involves working in a captive process, handling flight booking and ticketing inquiries for our US-based customers.

Responsibilities:

1. Provide excellent customer service by managing inbound calls from international clients.
2. Assist customers with flight booking, ticketing, and travel-related inquiries.
3. Handle customer queries efficiently and effectively in a US-shift environment.
4. Ensure customer satisfaction by resolving issues and providing accurate information.
5. Maintain records of customer interactions and transactions.

Skills Required:

1. Previous experience in an international BPO, particularly in a travel process, is preferred.
2. Strong communication skills in English.
3. Ability to work in a US-shift time zone.
4. Knowledge of flight booking and ticketing systems is an advantage.
5. Excellent problem-solving skills and attention to detail.

Benefits:

1. Competitive salary and performance-based incentives.
2. Opportunity to work in a captive process with growth potential.
3. Training and development programs.
4. A supportive and collaborative work environment.