Customer Care Executive

The Muthoot Group; Nordrhein-Westfalen; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading financial services company in Nordrhein-Westfalen is seeking a branch manager to oversee operations and enhance customer relationships. The ideal candidate will have a strong sales background, proven leadership experience, and the ability to drive business growth. Responsibilities include managing operations, building customer relationships, and meeting financial targets. This position offers competitive salary and opportunities for career advancement.

Qualifikationen

• Strong leadership skills and experience in branch operations management.
• Excellent communication skills for customer relationship management.
• Proven sales and business development expertise.

Aufgaben

• Oversee smooth branch operations and ensure regulatory compliance.
• Build relationships with customers and offer tailored financial solutions.
• Promote and sell financial products to meet sales targets.
• Monitor financial performance and implement strategies to drive revenue.
• Lead branch staff towards optimal productivity and customer satisfaction.
• Ensure operations adhere to all legal and company standards.

Jobbeschreibung

Key Responsibilities

• Branch Operations Management: Oversee and ensure smooth operations at high-performing branches, maintaining compliance with internal policies and regulatory standards.
• Customer Relationship Management: Build and nurture relationships with existing and new customers, offering tailored financial solutions to meet their needs.
• Sales & Business Development: Canvassing and sourcing of New Customers to increase Gold loan Business, Drive business generation by actively promoting and selling Muthoot’s financial products and services. Meet and exceed sales targets.
• Financial Performance Monitoring: Revenue generations through Cross Selling products & Interest Collection. Work towards enhancing branch financial performance, improving sales, and implementing strategies to achieve business goals.
• Team Coordination: Lead and work collaboratively with branch staff, ensuring optimal productivity, operational efficiency, and customer satisfaction.
• Compliance & Risk Management: Ensure that all operations adhere to legal, regulatory, and company standards. Identify and manage operational risks effectively.