Customer Care Coordinator Export (m / f / d)

Ocean Network Express; Hamburg; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A global shipping company in Hamburg is seeking a Customer Care Coordinator Export to enhance service quality for key accounts. The candidate needs 3+ years of shipping experience and excellent communication in German and English. This role offers mobile working options, 30 days of vacation, and a flexible work environment.

Leistungen

Mobile working possibilities (2 days per week)

30 days of vacation

Flexible working hours

Job bike scheme

Company pension scheme

Open communication

Innovative collaboration

Qualifikationen

• Minimum of 3 years of professional shipping experience.
• Strong customer and service focus.
• Excellent communication skills in German and English.

Aufgaben

• Ensure smooth performance for designated clients.
• Improve service quality by meeting KPI's.
• Serve as escalation point for inquiries or complaints.

Kenntnisse

Professional shipping experience

Customer and service focus

Persuasive and results-oriented

Proficient in Google Workspace

Excellent communication in German and English

Digital orientation

Teamwork

Jobbeschreibung

Social network you want to login/join with:

Customer Care Coordinator Export (m/f/d), Hamburg

Client:

Ocean Network Express

Location:

Hamburg, Germany

Job Category:

Other

EU work permit required:

Yes

Job Reference:

7d3603e19f72

Job Views:

3

Posted:

09.08.2025

Expiry Date:

23.09.2025

Job Description:

CUSTOMER CARE COORDINATOR EXPORT (m/f/d)

JOB PURPOSE

In this role, you will be responsible for providing frontline responses to queries and requests from our Key Accounts clients. You will ensure a high service level by providing prompt resolutions for service issues via Service Cloud or other channels. The role involves delivering excellent customer service to key accounts, utilizing self-service tools, and collaborating with internal and external stakeholders.

PRIMARY JOB RESPONSIBILITIES

• Ensure smooth, customer-oriented performance for designated clients
• Improve service quality by meeting or exceeding KPI's and SOP's
• Enhance effectiveness and productivity
• Communicate actively with internal and external stakeholders internationally
• Serve as escalation point for inquiries or complaints
• Coordinate cross-functionally to resolve operational issues
• Ensure compliance with company policies
• Promote e-commerce platforms and self-service tools as applicable

REQUIRED SKILLS AND COMPETENCIES

• Minimum of 3 years of professional shipping experience
• Strong customer and service focus
• Persuasive, target, and results-oriented
• Proficient in Google Workspace with strong administrative skills
• Excellent oral and written communication in German and English
• Digital orientation and growth mindset
• Teamwork and high engagement level

WHAT WE OFFER

• Mobile working possibilities (2 days per week)
• 30 days of vacation
• Flexible working hours
• Job bike scheme
• Company pension scheme
• Open communication and innovative collaboration