Customer Care Agent - US market (f/m/d)

fotograf.de; Berlin; Vor Ort; Vertraulich; Vollzeit

Zusammenfassung

Join a leading company in the photography industry as a Customer Care Representative. You'll play a key role in supporting US and UK customers by resolving their issues through various communication channels. If you have strong customer service skills, this is an opportunity to contribute to a growing team in a dynamic environment. Enjoy perks like unlimited holidays and a flexible benefits package.

Leistungen

Education budget

Unlimited holidays

Workation for up to 2 months per year

Access to language learning with Lingoda

Flexible Employee Benefits

Qualifikationen

• +1 year of experience in customer service or support.
• At least 6 months of experience troubleshooting hardware or software.
• Outstanding English communication skills, both written and verbal.

Aufgaben

• Respond to US and UK customer inquiries and resolve issues via email, tickets, and calls.
• Provide accurate information about the platform and its features.
• Maintain records of customer interactions using CRM.

Kenntnisse

Communication

Troubleshooting

Customer Service

Technical Support

Ausbildung

High School Diploma or equivalent

Tools

CRM system

Jobbeschreibung

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Customer Care Agent - US market (f/m/d), Berlin

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Client:

fotograf.de

Location:

Berlin, Germany

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

c1afea2fb49a

Job Views:

4

Posted:

30.06.2025

Expiry Date:

14.08.2025

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Job Description:

About GotPhoto/fotograf.de

Our mission is to digitalize the people photography industry.

| is dedicated to making photographers’ lives easier and more efficient. We provide an end-to-end workflow and e-commerce solution enabling photographers to digitalize key parts of their workflow - from photo management to payment, combined with a user-friendly platform. Making them more successful and spending more time behind the lens!

Since 2012, our journey has been filled with an entrepreneurial spirit, witnessing countless that prove our sustainable business model works and is profitable.

We’re building a tight-knit ecosystem where everyone can thrive – including you! Join our team of 170+ talented individuals and be part of our journey to empower photographers like never before!

The Role

Your mission

GotPhoto is looking for an enthusiastic Customer Care Representative to join our Customer Development Team in Germanyto ensure our US and UK-based customers get the best out of our solution by engaging with them via mail and phone, and solving any kind of issues effectively.

As we grow and expand, we recognize the need for a dedicated Customer Care Representative to join our team and help us build a stronger function. This role will act as a point of contact for our US and UK clients, providing excellent guidance and support through written and voice channels

Responsibilities

• Respond to our US and UK customer inquiries and resolve issues promptly and courteously via email, tickets, and calls
• Provide accurate information about our platform and its features
• Troubleshoot technical issues and escalate complex problems to the appropriate departments.
• Maintain detailed records of customer interactions and transactions using our CRM system.
• Support the improvement of our Customer Development operation

We are looking for:

• +1 year of experience in customer service or support, using technical documentation to navigate platforms and processes
• At least 6 months of experience troubleshooting hardware or software remotely
• Ability to quickly grasp and explain new technologies, product updates, and systems to end users
• Experience communicating customer issues to internal teams
• Outstanding English communication skills, both written and verbal
• Bonus: Experience in software or tech organizations

The Perks

• Education budget, which allows you to grow professionally and explore new ideas
• Unlimited holidays (26 days is the minimum)
• Workation in a different country for up to 2 months per year
• Want to learn another language? You get access to Lingoda.
• Flexible Employee Benefits through Probonio: Your monthly budget allows you to choose the benefit that best suits your needs, including popular options like the Urban Sports Club Membership.

A Final Word:

Research shows that candidates from underrepresented backgrounds may refrain from applying for positions if they feel they don't meet all qualifications. We strongly encourage you to apply if you’re interested: we're excited to discover how your distinctive experience can enhance our team!

We work as one team. Wherever you come from. However, you identify. We believe in equal opportunities.

We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief. We make hiring decisions based on your experience, skills, and personality. We believe that employing a diverse workforce is the right thing to do and is central to our success.

Our mission is to digitalize the people photography industry.

We are dedicated to making photographers’ lives easier and more efficient. We provide an end-to-end workflow and e-commerce solution enabling photographers to digitalize key parts of their workflow - from photo management to payment, combined with a user-friendly platform. Making them more successful and spending more time behind the lens!

Since 2012, our journey has been filled with an entrepreneurial spirit, witnessing countless success stories that prove our sustainable business model works and is profitable.

We’re building a tight-knit ecosystem where everyone can thrive – including you! Join our team of 170+ talented individuals and be part of our journey to empower photographers like never before!