Customer Care Agent (m/f/d) for the Netherlands 100% remote

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Customer Care Agent (m/f/d) for the Netherlands 100% remote, München

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Client:

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

23.04.2025

Expiry Date:

07.06.2025

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Job Description:

EMS is a leading manufacturer of precise medical devices for dental prophylaxis, orthopedics, and urology. As a market leader in medical technology, EMS stands for quality, customer orientation, and innovation.

The Guided Biofilm Therapy (GBT) concept revolutionizes dental prophylaxis. Our vision emphasizes not only patient health but also their well-being during treatment.

EMS employs over 1,000 qualified specialists worldwide, working at our headquarters in Nyon, Switzerland, and globally.

Currently, EMS Electro Medical Systems GmbH in Munich seeks a dedicated

Customer Care Agent (m/f/d) for the Netherlands

100% remote (full-time)

Are you someone who enjoys daily contact with diverse personalities? Do you like helping others with your expertise? Is communication and documentation your strength?

If so, you could be a game changer!

• You will support Dutch customers via telephone inquiries about dental equipment for practices.
• You will handle service-oriented sales campaigns and order processing.
• Maintaining merchandise management and CRM systems is part of your daily tasks.
• You will serve as an interface between sales, technical, warehouse teams, and customers.
• You will provide competent and friendly customer service via phone and email.
• You will represent our company professionally and assist customers effectively.
• Depending on your strengths, you may participate in projects and additional tasks with department management.
• You should have an apprenticeship in medical, technical, or commercial fields (e.g., medical technology, ZFA, industrial clerk).
• Relevant experience in internal sales or customer service is preferred.
• You are a talented communicator with an instinct for dealing with various personalities.
• You work reliably and accurately in administrative tasks.
• You are independent, service- and sales-oriented, and highly motivated.
• You are proficient in MS Office.
• You demonstrate a positive attitude, responsibility, and teamwork.
• You have excellent Dutch skills (C1+).
• You are willing to contribute your good English skills (B2).
• We offer an exciting job in a friendly, international environment, a secure, permanent position, and a corporate culture that fosters creative freedom, rated as a TOP COMPANY and Great Place to Work.
• Additional benefits include attractive employee discounts and various team and company events.