Customer Care Agent - German or Dutch or French speaking (f/m/x/d)

TN Germany; Berlin; Vor Ort; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

An established industry player in carsharing is seeking a dynamic Customer Care Agent fluent in German, Dutch, or French to join their vibrant team in Berlin. This role emphasizes delivering exceptional customer service and solving inquiries efficiently. You'll be the face of the company, helping customers navigate their experiences while ensuring high-quality support. With a focus on teamwork and a positive work environment, this position offers growth opportunities and a chance to contribute to an innovative service that promotes sustainable mobility. If you're passionate about customer care and enjoy a collaborative atmosphere, this is the perfect opportunity for you.

Leistungen

Performance Bonuses

Flexible Shift Planning

Pension Plan

Subsidized Sports Membership

Access to Discounts

Home Office Flexibility

Personal Development Training

Free Beverages and Snacks

Social Impact Initiatives

Qualifikationen

• Excellent communication skills in German and/or Dutch and/or French, plus English.
• Strong problem-solving abilities and a customer-oriented mindset.

Aufgaben

• Serve as the first point of contact for customers via phone, chat, and email.
• Assist customers with ongoing rentals, app functions, and payment options.

Kenntnisse

Customer Support

Problem Solving

Interpersonal Skills

Communication Skills

Empathy

Tools

Customer Support Software

Jobbeschreibung

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Customer Care Agent - German or Dutch or French speaking (f/m/x/d), Berlin

Location: Berlin, Germany

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 3b793b7f0d8d

Job Views: 2

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

Join the ride!

We are expanding our fleet, and with an increase in customers, we are looking for you to strengthen our Customer-Care-Team in full-time as a Customer Care Agent - German or Dutch or French speaking (f/m/x/d).

Deine Aufgaben

• You are our first point of contact for all our customers
• You help our customers to get out of tricky situations by supporting them around the topics: ongoing rental, our vehicles, functions of the app and payment options
• You take inquiries by phone, chat and email and solve them as quickly as possible during your shifts
• You are efficient in finding out how to solve issues to provide the best and most effective solution
• You filter important information and give detailed reports/feedback about malfunctions in the app or vehicles to your colleagues and other teams
• You understand that quality lies within the detail, hence accomplishing customer requests with accuracy to provide high-quality service is our priority at all times

Deine Stärken

• You are a real problem solver and enjoy assisting customers in need
• You are very communicative and have excellent interpersonal skills
• You are ideally familiar with the use of customer support software
• You have working proficiency and communication skills in German and/or Dutch and/or French, plus English
• You have fun at work and a high level of team spirit, keeping the fun factor constant in our Customer Care team
• You know how to deliver a great customer experience and always go the extra mile
• You are empathetic and have a positive attitude with a desire to help our customers

Warum MILES?

• Salary: Gross monthly €2,370, with performance bonuses and extra pay for Sunday, night, and holiday shifts
• Shift plan: Determined 4 weeks in advance, providing clear and predictable working hours
• Retirement: Attractive pension plan
• Mobility: MILES credits or Deutschlandticket
• Fitness: Subsidized Urban Sports Club membership
• Discounts: Access to 1,500+ providers
• Home Office: Flexibility to work from Berlin office and home
• Diversity: Team of 50+ nationalities, primarily English-speaking
• Growth: Personal development through training and knowledge sharing
• Amenities: Coffee, beverages, fruits, snacks, and lunch during all-hands meetings
• Social Impact: Revenue supports regional social projects (#milescharity)

Über uns

MAKE EVERY DRIVEN MILE A SHARED MILE

Wir sind der größte Carsharing-Anbieter in Deutschland und seit Ende 2022 auch Anbieter für Auto-Abos. Bei MILES glauben wir an eine Welt, in der Mobilität geteilt, nachhaltig und für alle zugänglich ist. Wir schaffen eine Alternative zum privaten Autobesitz, reduzieren die Anzahl der Fahrzeuge auf den Straßen und haben einen positiven Einfluss auf das urbane Leben.

Unsere Carsharing-Angebote sind in Deutschland und Belgien aktiv, in Städten wie Berlin, Potsdam, Hamburg, München, Köln, und weiteren. MILES Abo ist deutschlandweit verfügbar.

WAS UNS NOCH WICHTIG IST

Wir betrachten die gleichberechtigte Behandlung aller Geschlechter, Religionen, Hautfarben, Herkünfte, Nationalitäten, Behinderungen, Altersgruppen und anderer Faktoren als selbstverständlich. Wir setzen Maßnahmen zur Aufklärung und Sensibilisierung um.

Haben Sie noch keinen MILES Account? Mit dem Code: JOINUS15 erhalten Sie bei Neuregistrierungen 15€ Startguthaben. Enjoy the ride!