Customer Care Agent (f/m/x/d) - German + French + English speaking

TN Germany; Berlin; Vor Ort; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

Ein innovatives Unternehmen in der Mobilitätsbranche sucht einen engagierten Customer Care Agent, um das Team in Berlin zu verstärken. In dieser Rolle sind Sie die erste Anlaufstelle für Kundenanfragen und helfen, Probleme schnell und effizient zu lösen. Mit hervorragenden Kommunikationsfähigkeiten und einem starken Teamgeist sind Sie in der Lage, eine großartige Kundenerfahrung zu bieten. Das Unternehmen fördert eine inklusive Kultur und bietet zahlreiche Vorteile, darunter flexible Arbeitszeiten, persönliche Entwicklungsmöglichkeiten und ein attraktives Gehalt. Werden Sie Teil eines dynamischen Teams, das die Zukunft der Mobilität gestaltet!

Leistungen

Leistungsbasierte Boni

Pensionsplan

Subventionierte Fitnessstudio-Mitgliedschaft

Zugang zu Rabatten

Home Office Möglichkeit

Diverse Teamkultur

Persönliche Entwicklungsmöglichkeiten

Kostenlose Snacks und Getränke

Soziale Verantwortung

Qualifikationen

• Erfahrung im Kundenservice und Problemlösung.
• Fähigkeit zur Nutzung von Kundensupport-Software.

Aufgaben

• Erster Ansprechpartner für Kundenanfragen.
• Unterstützung bei Problemen mit Mietfahrzeugen und der App.

Kenntnisse

Kundenservice

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Deutsch

Französisch

Englisch

Teamarbeit

Tools

Kundensupport-Software

Jobbeschreibung

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Customer Care Agent (f/m/x/d) - German + French + English speaking, Berlin

Location: Berlin, Germany

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

d716ed4ee638

Job Views:

1

Posted:

25.04.2025

Expiry Date:

09.06.2025

Job Description:

Join the ride!

We are expanding our fleet, and with an increase in customers, we are looking for you to strengthen our Customer-Care-Team in full-time as a Customer Care Agent (f/m/x/d) - German + French + English speaking.

Your Mission

1. You are our first point of contact for all our customers.
2. You help our customers to get out of tricky situations by supporting them around the topics: ongoing rental, our vehicles, functions of the app, and payment options.
3. You take inquiries by phone, chat, and email and solve them as quickly as possible during your shifts.
4. You are efficient in finding out how to solve issues to provide the best and most effective solution.
5. You filter important information and give detailed reports/feedback about malfunctions in the app or vehicles to your colleagues and other teams.
6. You understand that quality lies within the detail, hence accomplishing customer requests with accuracy to provide high-quality service is our priority at all times.

Your Strengths

1. You are a real problem solver and enjoy assisting customers in need.
2. You are very communicative and have excellent interpersonal skills.
3. You are ideally familiar with the use of customer support software.
4. You have working proficiency and communication skills in verbal/written German, French, and English - Dutch skills are a plus.
5. You have fun at work and a high level of team spirit, keeping the fun factor constant in our Customer Care team.
6. You know how to deliver a great customer experience and always go the extra mile.
7. You are empathetic and have a positive attitude with a desire to help our customers.

Why MILES?

• Salary: Earn a gross monthly salary of €2,370.00, complemented by monthly performance-based bonuses and additional pay for Sunday, night, and holiday shifts.
• Shift plan: Our shift schedule is determined 4 weeks in advance, providing you with clear and predictable working hours.
• Retirement: Secure your financial future with our attractive pension plan.
• Mobility: Choose between monthly MILES credits or the Deutschlandticket.
• Fitness: Enjoy a subsidized Urban Sports Club membership for your physical and mental well-being.
• Discounts: Access 1,500+ providers for discounts on sneakers, theater visits, and more.
• Home Office: Enjoy the flexibility of working from our office in Berlin and from home.
• Diversity: Join our diverse team of 50+ nationalities, with English as the primary language.
• Growth: We prioritize personal development through knowledge sharing and training opportunities with support from our HR Team and Team Leads.
• Amenities: Enjoy fresh coffee, beverages, fruits, snacks, and lunch during all-hands meetings.
• Social Impact: We dedicate a portion of our revenue to support regional social projects, actively contributing to societal and environmental well-being. #milescharity

About us

MAKE EVERY DRIVEN MILE A SHARED MILE

We are the largest car-sharing provider in Germany and also offer car subscriptions since late 2022. At MILES, we believe in a world where mobility is shared, sustainable, and accessible to all. Our services aim to reduce private car ownership, decrease vehicles on roads, and positively impact urban areas. We are active in Germany and Belgium, with operations in several cities including Berlin, Potsdam, Hamburg, Munich, and more. Our subscription service is available nationwide in Germany.

What else is important to us

At MILES, diversity and equality are fundamental. We foster an inclusive environment that does not discriminate based on gender identity, religion, skin color, origin, nationality, disability, age, or other factors. We are committed to implementing measures to promote education and awareness within our organization.

Don't have a MILES account yet? Use the code: JOINUS15 to receive a €15 starting credit when you register for the first time. Enjoy the ride!