Customer Account Manager (m/f/d) / After Sales Operations EMEA

Lapp Mobility GmbH; Stuttgart; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

Lapp Mobility GmbH, une entreprise familiale leader dans la technologie des câbles, recrute pour un poste en gestion de comptes clients. Vous serez responsable de l'intégration client et de la gestion des services numériques, avec un fort accent sur la satisfaction client. Nous recherchons un professionnel ayant un solide bagage en marketing, avec d'excellentes compétences en communication et en analyse de données. Rejoignez une entreprise dynamique où vos idées seront valorisées.

Leistungen

Horaires de travail flexibles

Bilan de vie professionnelle

Activités sportives et de santé

Soutien à la formation personnelle

Billet de train pour le travail

Qualifikationen

• Diplôme en marketing, communication ou domaine similaire.
• Expérience prouvée en gestion de comptes clients dans le secteur numérique.
• Fluent en anglais et allemand, autres langues un atout.

Aufgaben

• Présenter les services numériques aux clients et offrir des solutions sur mesure.
• Gérer le processus d'intégration des nouveaux clients et assurer un support de premier niveau.
• Surveiller les performances des clients par rapport aux KPIs.

Kenntnisse

Gestion de comptes clients

Communication

Résolution de problèmes

Analyse de données

Compétences en présentation

Ausbildung

Bac+3/5 en économie/entrepreneuriat/marketing/communication

Tools

CRM Systems

Outils numériques

Jobbeschreibung

LAPP

LAPP is a family-owned company headquartered in Stuttgart and a global leader in cable and connection technology. Founded in 1959, we are still fully family-owned today. With around 5,700 employees, we are operating in over 80 countries – globally connected and regionally rooted. Working at LAPP means more: this is where inventive spirit and a hands-on mentality meet cherished values and tradition.

We offer all employees the freedom to develop and pursue new opportunities. Flexibility and personal responsibility are just as important to us as a family-friendly work environment. We value all our colleagues with their talents, ideas and perspectives.

After all, every personal contribution counts when it comes to meeting the needs of our customers from various industries together. Together we keep the industry alive:alive by LAPP – alive by YOU!

Your tasks

• Present digital services to the customer, identify needs, and support tailored solutions, fostering collaboration and driving new business opportunities together with the global eKanban team
• Lead the onboarding process for new customers, ensuring a seamless introduction to our digital products and services
• Oversee the first level support, ensuring timely and effective resolution of customer issues, orchestrate 2nd and 3rd level support internally as well as with third-party suppliers
• Manage the escalation lifecycle for all issues impacting users of our digital service (main focus Lapp eKanban). This includes identifying and validating issues, conducting research, documenting findings, prioritizing actions, and maintaining clear communication with the lifecycle
• Plan and execute the rollout of new product features and updates to customers. Collaborate with the product team to implement enhancements that address customer needs and suggestions
• Additionally, advocate for solutions with Global Digital Unit (GDU) of LAPP and third-party supplier to verify that implemented fixes effectively address the issues
• Monitor customer activities and performance metrics to ensure alignment with agreed-upon KPIs
• Develop and implement strategies for churn prediction and prevention to enhance customer loyalty and retention internationally across Europe, Middle East, and Africa

Your profile

• Bachelor’s or master’s degree in economics/Entrepreneurship /Marketing/Communication, or a related field
• Proven experience in customer account management, ideally within the digital products or services sector
• Team player with the ability to thrive in a dynamic environment
• Fluency in English and German is required; additional language skills are advantageous
• Customer-centric mindset with a strong focus on customer satisfaction
• Experience with digital tools and platforms, and familiarity with CRM systems
• Excellent communication and presentation skills, with the ability to convey complex information clearly
• Strong problem-solving and organizational skills
• Ability to understand and communicate technical concepts effectively
• Good knowledge of data analysis and KPI tracking
• Proactive, self-motivated, and able to work independently

Good reasons for LAPP

• Variety of tasks and responsibilities & plenty of scope for ideas
• Value-based family business
• Global player withflat hierarchies
• Flexible working hours models & home office
• Work life balance due to the possibility to swap shifts
• Social benefitsanddiscounts such as job train ticket & private parcel acceptance
• Personneldevelopment,onboarding & individual support
• Annual international soccer- & volleyball tournament
• Public transport connectiondirectly at station„Lapp Kabel“
• Sports- &health activitiesand healthy canteen
• Consulting in social and care services

Contact

U.I. Lapp GmbH · Schulze-Delitzsch-Street 25 · 70565 StuttgartWe arehappy to answer any questions you may have in advance