Customer Account Manager Global On-Site Network (all genders) - Inklusiver Job

MTU Aero Engines; Ludwigsfelde; Vor Ort; EUR 60.000 - 85.000; Vollzeit

Zusammenfassung

Ein führendes Unternehmen in der Luftfahrtindustrie sucht einen Customer Account Manager zur Koordination und Ausführung von Feldservice-Ereignissen für industrielle Gasturbinen. In dieser Rolle sind Sie der Hauptansprechpartner für Kunden und verantwortlich für die rechtzeitige Bereitstellung von Services sowie die Überwachung der Kundenzufriedenheit. Sie benötigen eine technische oder kaufmännische Ausbildung sowie Erfahrung im Dienstleistungssektor. Gute Kommunikationsfähigkeiten und Organisationstalent sind unerlässlich, um in einem dynamischen, globalen Umfeld erfolgreich zu sein.

Qualifikationen

• Technische oder kaufmännische Ausbildung in Maschinenbau, Wirtschaftsingenieurwesen oder einem vergleichbaren Bereich.
• Gute Deutsch- und Englischkenntnisse (mindestens B2-Niveau).
• Erfahrung in der Koordination internationaler Dienstleistungen.

Aufgaben

• Verantwortlichkeit für die Koordination von Feldservice-Ereignissen für industrielle Gasturbinen.
• Hauptansprechpartner für Kunden während der Serviceeinsätze.
• Überprüfung von vertraglichen Bedingungen und Unterstützung bei der Erstellung von Angeboten.

Kenntnisse

Kundenorientierung

Kommunikationsfähigkeit

Problemlösungsfähigkeiten

Organisationstalent

Teamarbeit

Ausbildung

Technische oder kaufmännische Ausbildung

Erfahrung im Dienstleistungsbereich

Tools

SAP

Microsoft Dynamics

Jobbeschreibung

STARKE AUFGABEN

MissionAs a Customer Account Manager for the global On-Site Network, you are responsible for the end-to-end coordination and execution of Field Service (FS) events for industrial gas turbines. You ensure seamless service delivery, customer satisfaction, and commercial success in a fast-paced, global environment. Operational Supportol{margin-bottom : 0in;margin-top : 0in;}ul {margin-bottom : 0in;margin-top : 0in;}li {margin-top : .0in;margin-bottom : 8pt;}ol.scriptor-listCounterResetlist!list-26957e5f-f41a-4651-9c87-2aac440d69ae0 {counter-reset : section;}ol.scriptor-listCounterlist!list-26957e5f-f41a-4651-9c87-2aac440d69ae0 {list-style-type : bullet;}li.listItemlist!list-26957e5f-f41a-4651-9c87-2aac440d69ae0 : : before {counter-increment : section;content : none; display : inline-block;}

• Independent management of FS / OSS assignments from contract handover to invoicing
• Coordination of planning, preparation, execution, and closure of service events using the MSD (On-Site Link) tool
• Interface management with Supervisors, Engineers, Coordinators, and Service Centers
• Ensuring availability of tools, materials, and personnel in collaboration with logistics, operations and the OSS Network
• Monitoring of service progress and proactive issue resolution during deployments
• Documentation and closure of service events in MSD and local ERP systems

Customer Supportol{margin-bottom : 0in;margin-top : 0in;}ul {margin-bottom : 0in;margin-top : 0in;}li {margin-top : .0in;margin-bottom : 8pt;}ol.scriptor-listCounterResetlist!list-82885073-fa27-420d-be91-630c27294bab1 {counter-reset : section;}ol.scriptor-listCounterlist!list-82885073-fa27-420d-be91-630c27294bab1 {list-style-type : bullet;}li.listItemlist!list-82885073-fa27-420d-be91-630c27294bab1 : : before {counter-increment : section;content : none; display : inline-block;}

• Primary point of contact for customers during FS / OSS assignments
• Regular communication and updates to customers before, during, and after service events
• Preparation and distribution of service reports and status updates
• Support for customer visits, audits, and technical reviews
• Ensuring compliance with customer requirements (e.g., response time, service quality, documentation)

Contract & Commercial Managementol{margin-bottom : 0in;margin-top : 0in;}ul {margin-bottom : 0in;margin-top : 0in;}li {margin-top : .0in;margin-bottom : 8pt;}ol.scriptor-listCounterResetlist!list-82885073-fa27-420d-be91-630c27294bab2 {counter-reset : section;}ol.scriptor-listCounterlist!list-82885073-fa27-420d-be91-630c27294bab2 {list-style-type : bullet;}li.listItemlist!list-82885073-fa27-420d-be91-630c27294bab2 : : before {counter-increment : section;content : none; display : inline-block;}

• Review of contractual terms and service scope in collaboration with Sales
• Support in the preparation of quotes and cost estimates for FS / OSS events
• Monitoring of cost performance and contribution margin during service execution
• Support in invoicing and coordination with Finance and Controlling
• Tracking of open items and follow-up with customers on payments and documentation

Additional Responsibilities ol{margin-bottom : 0in;margin-top : 0in;}ul {margin-bottom : 0in;margin-top : 0in;}li {margin-top : .0in;margin-bottom : 8pt;}ol.scriptor-listCounterResetlist!list-82885073-fa27-420d-be91-630c27294bab4 {counter-reset : section;}ol.scriptor-listCounterlist!list-82885073-fa27-420d-be91-630c27294bab4 {list-style-type : bullet;}li.listItemlist!list-82885073-fa27-420d-be91-630c27294bab4 : : before {counter-increment : section;content : none; display : inline-block;}

• Participation in on-call duty and AOG (Aircraft on Ground) support
• Active participation in the global MBS CAM community
• Execution of tasks of similar or related nature as assigned by the responsible manager
• Support in change management and transition activities related to MBS integration

BESTE VORAUSSETZUNGEN

Soft Skills

Education & Professional Qualifications

• Technical or commercial degree in mechanical engineering, industrial engineering, business administration, or a comparable field
• Experience in the service business for industrial equipment, ideally in the field of gas turbines or large engines
• Knowledge of deployment planning or, if applicable, project management
• Familiarity with ERP systems (e.g., SAP) and tools such as Microsoft Dynamics
• Good command of German and English (at least B2 level) (additional languages are a plus)
• Basic understanding of contract and cost management
• Experience in the coordination of international service assignments
• Ability to analyze costs, margins, and performance indicators
• Knowledge of logistics processes , material provisioning, and personnel scheduling
• Ability to communicate across interfaces with engineering, sales, customers, and internal departments

Soft Skills

• Organizational talent : Ability to plan and manage complex assignments in a structured way
• Strong communication skills : Confident interaction with customers and internal stakeholders
• Customer orientation : Focus on service quality, response times, and customer satisfaction
• Problem-solving skills : Proactive approach to disruptions or deviations during assignments
• Teamwork : Collaboration with global teams and contribution to the community
• Resilience & flexibility : Ability to handle short-term changes, willingness for on-call duty and AOG support
• Self-responsibility : Independent working style and decisiveness

AUSGEZEICHNETES UMFELD

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