Customer Account Manager CF34 & CFM56 (all genders)

MTU Aero Engines AG; Ludwigsfelde; Hybrid; EUR 45.000 - 75.000; Vollzeit

Zusammenfassung

Ein etabliertes Unternehmen in der Luftfahrtbranche sucht einen engagierten Customer Account Manager, der als Hauptansprechpartner für Kunden fungiert. Diese Rolle beinhaltet die Betreuung von Kundenanfragen, das Management von Verträgen und die Optimierung von Prozessen zur Sicherstellung der Kundenzufriedenheit. Mit einem starken Fokus auf Teamarbeit und technischem Wissen bietet diese Position die Möglichkeit, in einem dynamischen Umfeld zu arbeiten und zur Zukunft der Luftfahrt beizutragen. Wenn Sie eine Leidenschaft für Kundenservice und technische Lösungen haben, ist dies die perfekte Gelegenheit für Sie.

Leistungen

Attraktive Gehälter

30 Tage Urlaub

Flexible Arbeitszeitmodelle

Weiterbildungsmöglichkeiten

Mobility-Angebote

E-charging stations

Kostenlose Parkplätze

Unterstützung bei Umzugskosten

Betriebsrestaurant

Mitarbeiterevents

Qualifikationen

• Abschluss in Ingenieurwesen oder Betriebswirtschaft mit technischem Wissen.
• Erfahrung in der Kundenbetreuung und Vertragsmanagement.

Aufgaben

• Hauptansprechpartner für Kundenanfragen und -beziehungen.
• Verantwortung für Vertragsmanagement und Auftragsabwicklung.

Kenntnisse

Kundenorientierung

Technisches Wissen

Teamarbeit

Systematische Arbeitsweise

Fließend Englisch

Ausbildung

Bachelor in Ingenieurwesen

Master in Ingenieurwesen

Bachelor in Betriebswirtschaft

Master in Betriebswirtschaft

Jobbeschreibung

#UPLIFTYOURFUTURE

Over 12,000 People. 19 Locations worldwide. One in three planes flies with our Technology.

Even more economical, lower in emissions and quieter. We shape the future of Aviation. The only thing missing:You.

Become part of our dedicated team as a

Customer Account Manager CF34 & CFM56 (all genders)

in Ludwigsfelde near Berlin

YOUR TASKS

Customer Support

• As the primary point of contact, provide swift and high quality responses to all customer queries
• Management of customer relationship in consideration of the technical and economic framework in order to achieve an excellent level of customer satisfaction
• Ensure a frequent communication with the customer is maintained
• Conduct customer visits, incl. program reviews

Contract Management

• Ensure contract fulfilment in accordance with the customer requirements, company policy as well as contract and legal requirements
• Responsible for the order management, incl. shop visit preparation, coordination with all required stakeholders, generation of cost estimates and final invoices
• Accountable for controlling of the ongoing projects and initiating measures to optimize processes and results where necessary
• Optimization of the economic efficiency of the services as well as the associated KPI’s
• Support Sales Campaigns and contract negotiations

YOUR PROFILE

• Bachelor and/or Master Degree in Engineering, or Business with good technical knowledge
• Solution oriented, with a strong customer and business acumen
• Strong team player, capable of working in a fast paced environment with multiple stakeholders
• Independent, systematic and goal-oriented way of working
• Fluent in English
• Availability for travel as required
• Availability for AOG/ on-call service

OUR OFFER

• Attractive salaries in accordance with the IG Metall collective agreement, holiday and Christmas bonus and other special payments, profit share program and company pension scheme
• Good Work-life-balance: 38-hours week (from July 2025 35-hours week), 30 days holiday and flexible working time models with flex time options, possibility to work remotely
• Extensive further training opportunities and individual development programs
• EGYM Wellpass and company sports groups
• Mobility offerings like bike leasing, Deutschlandticket Job subsidy and discounted commuter and company buses as well as car leasing offerings
• E-charging stations and free parking spaces
• Financial relocation support for new hires
• Company restaurant with delicious and varied meals
• Great team spirit and employee events

We shape the future of aviation and bridge cultures and people. Our employees' diverse ideas, experiences and perspectives are essential to our success. As an employer, we are committed to promoting diversity and inclusion in the workplace.

READY?

Give your career a boost and send us your complete application. Please indicate your earliest possible start date and your salary requirement, and use our online application form, which you can access directly from this page.

We look forward to getting to know you.

INTERESTED?

Your Recruiter:

Joana Vogt

Tel.: [phone]