CTS Customer Technical Support (f,m,d)

Danaher - Global; Krefeld; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading global diagnostic company is seeking a Technical Customer Support Specialist in Krefeld, Germany. The candidate will provide technical and applicative support to customers, including laboratories and hospitals, assisting in diagnosing and resolving system malfunctions. Ideal candidates will have technician training, strong communication skills, and the ability to solve complex problems in a customer-oriented manner. This position is on-site.

Qualifikationen

• 3-5 years of experience in a technical support role.
• Strong interest in direct customer interaction.
• Ability to work independently and responsibly.

Aufgaben

• Provide technical and applicative customer support.
• Help customers diagnose and resolve system malfunctions.
• Plan service visits and coordinate with field service colleagues.

Kenntnisse

Customer contact

Problem-solving

Independence

Communication skills

PC skills

German language proficiency

English language proficiency

Ausbildung

Technician training or MTLA

Jobbeschreibung

Overview

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

Beckman Coulter Diagnostics is looking for a Technical Customer Support (m,f,d) who will provide Technical and Applicative Customer Support in our Customer Support Team.

This position is part of the Customer Support Team located in Krefeld, Germany and will be on-site. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will report to the Manager Technical Customer Support. If you thrive in a supporting role and want to work to build a world-class Customer Service organization—read on.

In this role, you will have the opportunity to:

• As a competent contact person, you will help our customers (laboratories, hospitals, medical practices) with the diagnosis and elimination of system malfunctions.
• You work preferably on the phone and via remote diagnostic tools on solutions for technical and application-related questions in dialogue with our customers.
• You will work on an extremely diverse range of issues.
• In the event of an on-site visit to the customer's laboratory, you will contact your field service colleague and plan this service visit as well as the necessary spare parts requirements.

The essential requirements of the job include:

• You have completed training as a technician and/or MTLA or comparable training in the natural science / technical field 3-5 year of experience.
• You are very interested in direct customer contact and in successfully solving complex problems together with our customers in a varied working day.
• You bring a high degree of independence with you and are used to acting on your own responsibility.
• In this job, you can contribute your social competence paired with a customer-oriented way of thinking and acting.
• You bring very good communication skills as well as sound PC and German/English knowledge as further prerequisites for this challenging task.

It would be a plus if you also possess previous experience in:

• Experience in a technical service organization ideally in the health care business

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

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