Crypto Customer Support Specialist

Caiz; Deutschland; Hybrid; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Work flexibility (remote or onsite)

Relocation assistance

Professional development

Generous holidays

Inclusive & collaborative culture

Job summary

Caiz is a blockchain-driven financial platform focused on Sharia-compliant solutions. We are hiring a Customer Support Specialist to manage inquiries and complaints across social media and our website, ensuring timely, accurate responses and high customer satisfaction.

Qualifications include 5+ years in customer support, crypto/finance experience, and fluent English. We offer flexible work options, relocation support, and opportunities for professional development in a collaborative team

Qualifications

• 5+ years of experience in Customer Support, including crypto experience.
• Knowledge of finance, DeFi, and/or cryptocurrency/ blockchain.
• Strong oral and written communication; capable of handling disputes impartially.

Responsibilities

• Manage large volumes of social media and website inquiries.
• Build sustainable relationships and trust with customer accounts through open communication.
• Provide accurate information using appropriate tools and processes.
• Handle customer complaints and follow up to ensure resolution.
• Keep records of interactions and maintain documentation.

Skills

Customer Support

Crypto Knowledge

Communication

Multitasking

Education

Bachelor's or Master in Economics/Business

Job description

Caiz

Revolutionizing Islamic Finance with Blockchain Technology

Are you ready to be part of a groundbreaking initiative that combines Islamic finance principles with cutting-edge blockchain technology?

At Caiz , our mission is clear: to create a Fiqh compliant financial ecosystem that provides our community with fair and easy access to ethical financial products and services. We believe in empowering individuals to build a strong financial future while engaging in long-term economically beneficial behavior.

Our native coin, Caizcoin, that fuels the Caizblockchain. With Caizcoin , you can make seamless payments, store value, and interact with a range of ethical financial products we are developing. The centerpiece of our ecosystem is the innovative CAIZapp, giving users complete control over their digital assets.

We are a passionate team reshaping finance, and we are expanding our dynamic workforce. Join us in a collaborative work environment focused on creating a fast and compliant money transfer structure.

WHY TO JOIN Caiz?

• Innovative & Purpose-Driven: At Caiz, we combine advanced blockchain technology with the principles of Islamic finance to create an innovative and modern financial system. Join us to be part of a forward-thinking organization that is reshaping the future of finance.
• Ethical Impact: As part of Caiz , you'll be working in an Organization that prioritizes ethics and integrity in all its operations, ensuring that every solution we offer aligns with the core values of fairness, transparency, and respect.
• Growth & Learning Opportunities: At Caiz , we value personal and professional growth. You'll have the opportunity to learn, innovate, and grow within a dynamic, supportive environment, while contributing to the development of ethical financial solutions.
• Global Vision, Local Impact: Caiz is focused on creating an inclusive, sustainable financial system that empowers individuals globally. You’ll be contributing to a company that has a positive impact on local communities and the global financial landscape.
• Collaborative Culture: We believe in teamwork and collaboration. You'll work alongside passionate professionals who are committed to driving change in the crypto and blockchain space, working together to create an ethical financial future.
• Secure & Transparent Environment: We emphasize trust and security in all aspects of our operations. As part of Caiz , you’ll be part of a transparent organization that values customer trust and ensures the highest security standards in the crypto space.

Tasks

We are hiring a customer Support Specilist to manage customer queries and complaints. You will also be asked to modifications, and elevate complaints across several communication channels.

Responsibilities

• Manage large amounts of Social Media and Website inquiries
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

• Experience: 5+ years of experience in Customer Support, including 2 years of experience in Crypto Customer Support.
• Knowledge or experience in Finance and/or Decentralized Finance and/or Cryptocurrency/Blockchain
• Thorough knowledge of legislation about consumer protection
• Top-notch oral, written, and interpersonal abilities
• Well-developed arbitration skills with the ability to remain impartial
• Affinity for multitasking with precision
• Capacity to accept and utilize constructive criticism
• Alignment with our company's values

Level of studies: Diploma, Bachelor or Master Degree in Economics, Business, Sales or similar

Language Requirements: Fluent in English

Benefits

• Competitive Financial Compensation: We offer financial benefits that reflect the value of your work and dedication.
• Work Flexibility: Enjoy the flexibility to work from home, the office, or even abroad.
• Annual Holidays: Generous paid time off to help you maintain a healthy work-life balance.
• Relocation Assistance: We provide relocation support for employees moving to new locations.
• Professional Development: Opportunities for training, certifications, and career growth.
• Employee Recognition: Programs to celebrate and reward your achievements and contributions.
• Inclusive & Collaborative Culture: A supportive and diverse work environment where your voice matters.
• Diversity, Equality, and Inclusion: We are committed to fostering a workplace that values diversity and promotes equality and inclusion for all employees.