Application Support Engineer — Blockchain Security & AI Automation

Crypto.com; Berlin; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Medical insurance package

Attractive annual leave entitlement

Work flexibility

Internal mobility program

Crypto.com visa card

Zusammenfassung

Crypto.com in Berlin is seeking a candidate for a role focused on ensuring the stability and availability of production applications and blockchain infrastructure. The ideal candidate will possess strong problem-solving abilities and relevant technical knowledge, including experience with programming languages like Rust and Python.

The role includes responsibilities such as managing production environments, automating support tasks with AI, and conducting research on blockchain technologies. A competitive salary and benefits package will be offered.

Qualifikationen

• Support-Nature mentality with a drive to investigate root causes of issues.
• Past experience supporting applications.
• Hands-on experience using AI/LLMs.

Aufgaben

• Take responsibility for the stability of production applications.
• Oversee pre-production and staging environments.
• Lead triage of application alerts for resolution.

Kenntnisse

Support-Nature mentality

Hands-on experience using AI/LLMs

Strong communication skills

Knowledge of programming languages

Ausbildung

Degree in Computer Science, Engineering, IT or similar

Tools

Rust

Python

Node.js

Golang

Jobbeschreibung

About the team/project

The blockchain security team uses core blockchain technologies, smart contracts, and other building blocks to create unique digital‑asset interfaces. They specialise in secure development, confidential computing technology, and advanced cryptographic techniques. This is an opportunity to work on the future of the industry.

Key Responsibilities

Production Excellence & Stability

• Guardian of Uptime: Take primary responsibility for ensuring the stability and availability of our production applications and blockchain infrastructure
• Environment Management: Oversee pre‑production and staging environments to ensure seamless delivery
• Incident & Problem Management: Lead the triage of application alerts, conduct deep‑dive root‑cause analysis (RCA), and manage post‑resolution follow‑ups to ensure issues never resurface
• Disaster Recovery: Coordinate DR testing, audits, and continuous improvement of monitoring tools and processes

AI & Automation Innovation

• Support Transformation: Apply hands‑on AI experience to build tools and agents that automate repetitive support tasks, triage, and reporting

Technical (Web 3 and Blockchain) Research

• Proactively keep abreast of updates on supported blockchains and DApps and demonstrate a sharp ability to technically deconstruct new blockchains or DApps as required to evaluate their impact on supportability

Requirements

• Support‑Nature mentality with an innate drive to investigate the deep root cause of issues and a perfectionist’s streak regarding system stability
• Past job experience supporting applications
• Hands‑on experience using AI/LLMs to automate workflows or infrastructure monitoring
• Strong communication skills bridging end‑users and engineering teams, with the ability to distil complex issues into clear, empathetic updates for users while delivering root‑cause data to engineers for rapid fixes
• Degree in Computer Science, Engineering, Information Technology or a similar discipline
• Knowledge of programming languages such as Rust, Python, Node.js or Golang

Nice to Have

• Blockchain/Web3 technical depth with hands‑on experience writing and deploying DApps in Solana or EVM; practical experience with staking across blockchains

Benefits

• Competitive salary
• Medical insurance package with extended coverage to dependents
• Attractive annual leave entitlement, including birthday and work anniversary leave
• Work flexibility: flexi‑work hours and hybrid or remote set‑up
• Internal mobility program for career advancement
• Crypto.com visa card provided upon joining
• Benefits packages vary by region; learn more from the talent acquisition team

Equal Opportunity Statement

Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.

Data Use Statement

Personal data provided by applicants will be used for recruitment purposes only. Our recruitment team may use artificial intelligence tools to analyze the content of your resume/CV against the specific requirements for the position, but final hiring decisions are made by humans.