CRM Coordinator

Savage X Fenty; Berlin; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

Savage X Fenty is seeking a CRM Coordinator to join their Growth team in Berlin. This role involves planning and executing CRM initiatives to drive customer engagement and retention. The ideal candidate possesses strong analytical and communication skills, has experience with CRM platforms, and is passionate about enhancing customer experiences. With a competitive salary, unlimited vacation, and a hybrid working culture, this position offers a dynamic work environment where creativity thrives.

Leistungen

Unlimited vacation days

Discretionary annual bonus scheme

Company equity program

Flexible working from home

Professional development programs

Health & wellness benefits

50% discount at Savage X Fenty

Access to Corporate Benefits Platform

Free snacks and drinks

Company events

Qualifikationen

• 1+ years of experience in a CRM role, preferably within the e-commerce or fashion industry.
• Strong understanding of data management, segmentation, and analytics.
• Ability to manage multiple projects and meet deadlines.

Aufgaben

• Develop engaging content for CRM channels, primarily email.
• Coordinate the flow of campaign assets and assist in email campaign deployment.
• Monitor and report on content performance across email campaigns.

Kenntnisse

Analytical Skills

Communication

Detail-oriented

Creative Thinking

Ausbildung

Bachelor’s degree in Marketing, Business, or related field

Tools

CRM platforms (Iterable, Salesforce, HubSpot)

Marketing automation tools

Jobbeschreibung

Job Description

Savage X Fenty is currently looking for a CRM Coordinator, based in Berlin, Germany.

At Savage X Fenty, we are all about disrupting the fashion industry and redefining sexy! We celebrate fearlessness, confidence, and inclusivity with accessible price points and an extensive assortment of fashion-forward styles. From everyday staples to provocative pieces, Savage X Fenty has something for every mood, every vibe, and everyBODY.

How Do You Fit In?

We are seeking a highly skilled and experienced CRM Coordinator to join our Growth team. As a CRM Coordinator for Savage X Fenty EU, you will play a crucial role in planning and executing marketing-driven CRM initiatives that drive customer engagement, retention, and loyalty. This role is deeply focused on managing the CRM marketing calendar, creating compelling content for lifecycle campaigns, and leveraging customer segmentation to deliver highly targeted messaging across email, SMS, and other channels. Our business combines a direct-to-consumer, digitally native business model with a membership model to deliver the best customer experience. The right candidate will understand the membership model, be obsessed with CRM strategy, creating compelling content, segmentationand customer journeys. This role will partner closely with cross functional partners, including acquisition, creative, and marketing teams to drive traffic and support the brand narrative through data mining, test and learn strategies, and customer segmentation.

Thisopportunityisfor someone creative, analytical and detail-oriented team player who findsexcitementinapplyingCRM best practices, developing integrated strategies, and creating compelling customer branding experiences.

What You Will Do :

• Develop engaging content for CRM channels, primarily email, aligned with brand voice and campaign objectives.
• Create and manage CRM content calendars to ensure timely and strategic campaign execution.
• Collaborate with the marketing and creative teams to brief and review email assets, ensuring content accuracy and alignment with promotional messaging.
• Assist in the setup, QA, scheduling, and deployment of email campaigns using the CRM platform.
• Coordinate the flow of campaign assets, from creative ticket entry to final execution.
• Support the execution of key customer lifecycle campaigns such as welcome, loyalty, reactivation, and win-back flows.
• Work closely with cross-functional teams including design, merchandising, and customer service to ensure CRM content supports broader business goals.
• Align email and CRM content strategies with seasonal marketing initiatives and product launches.
• Monitor and report on content performance across email campaigns, providing actionable insights and recommendations.
• Assist in A/B testing of content elements such as subject lines, messaging, and CTAs to improve engagement and conversion rates.

• Stay up-to-date with industry best practices and trends in CRM and customer engagement. Propose and implement innovative solutions to enhance our CRM capabilities.

What You Can Bring :

• 1+ years of experience in a CRM role, preferably within the e-commerce or fashion industry.
• Bachelor’s degree in marketing, Business, Information Technology, or a related field.
• Experience in CRM platforms (e.g., Iterable, Salesforce, HubSpot, or similar). Strong understanding of data management, segmentation, and analytics. Experience with marketing automation tools and techniques.
• Excellent analytical and problem-solving skills with the ability to interpret data and make data-driven decisions.
• Strong written and verbal communication skills. Ability to create clear and concise reports and presentations.
• Highly organized with strong attention to detail. Ability to manage multiple projects simultaneously and meet deadlines.
• Collaborative mindset with the ability to work effectively in a team environment.
• Strong interpersonal skills and the ability to build relationships with cross-functional teams.
• Creative thinker with a passion for staying ahead of industry trends and implementing best practices.
• Self-motivated and takes initiative; must be able to workindependently.

What’s in it for you?

Compensation: We offer a competitive salary, discretionary annual bonus scheme, and company equity program.

Holidays: Relaxation is important! That's why we have unlimited vacation days, plus 4 Fridays off during the Summer .

Flexible Working : We embrace a hybrid working culture! Our teams thrive on collaborative working from our cool office in Berlin during the week and offer the choice to work from home Mondays and Fridays.

Professional Development : We want you to have dedicated time for your professional development. That is why we created the “Style Your Day” initiative that happens one Friday a month. You can use the morning for career development programs and company sponsored mentorship opportunities and spend your afternoon taking care of personal goals that matter most to you!

Health & Wellness Benefit : Fitness is in our DNA, that’s why we partnered up with ClassPass and offer a Premium subscription in the Calm App and Healthkick Platform.

Location : Our office is located right next to Schlesisches Tor on the Spree in a modern space with a beautiful rooftop and amazing sights to the city.

Company Events: We love having the team around so we welcome you to join our Summer Party/ Winter Party, Bring Your Kids to Work, among other cool events.

Other Benefits & Perks: We offer 50% discount at Savage X Fenty and 70% discount at Fabletics and JustFab, plus access to our Corporate Benefits Platform (get discounts off popular brands!), and enjoy as much as you want of our coffee machines, tea, fruits and snacks for free.

#LI-OL1

Security Alert: Protect yourself from scams

At Savage X Inc., we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Savage X inc. emphasizes legitimate recruitment practices. Initial communication is primarily via official email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Teams or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

Savage X Inc.is anequalopportunity employer. We recruit, employ, compensate,develop,and promote regardless of race,national origin,religion, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, and other protected status as required by applicable.At Savage X Inc. , we champion a vibrant workplace culture that thrives ondiversity law and do not tolerate discrimination or harassment. We are one team from many backgrounds, innovating through diversity of individuals, who are driven by passion for creating an inclusive space for all.Savage X Inc. will continue to champion a workplace culture that prizes diversity and inclusivity.

We encourage you to apply regardless of meeting all qualifications and/or requirements.