CRM Project Manager 12 month FTC divfm

Please submit your application in English.

This role is part of our Personalised Content team. We create emotive yet conversion-focused ideas, products, and campaigns at scale and speed. Our specialty is hyper-personalised digital communications that change perceptions, shape new behaviours, and shift market share for our clients including eBay, Uber, Walmart, and more!

JOB PURPOSE

As a (Senior) CRM Project Manager, you will be responsible for building strong relationships with clients while overseeing the delivery of a wide variety of integrated campaigns. You will manage client briefs, plan, assign, review, and deploy creative work, as well as manage the overall agency workload in partnership with the team.

You will work closely with Designers, Copywriters, Developers, and other parts of the agency to ensure successful campaign delivery, while maintaining agency profitability and high creative standards.

KEY RESPONSIBILITIES

1. Manage draft and review client briefs.
2. Ensure client deadlines are met across multiple campaigns, liaising with the Account Director on the team's capacity.
3. Liaise with clients to clarify questions, manage expectations, and communicate status updates or recommendations.
4. Translate client feedback effectively to designers and copywriters.
5. Prioritise workloads for the team and escalate issues when necessary.
6. Ensure client requirements are met while upholding DEPT brand values.
7. Understand the client's business strategies, objectives, brand, audiences, and challenges; advise on communication solutions to meet their needs, aiming to become a trusted adviser.
8. Build strong relationships with key clients through meetings, calls, planning sessions, and reviews.
9. Maintain high standards and add value wherever possible.
10. Ensure projects are delivered on time and within budget, meeting success criteria.
11. Stay informed about DEPT products and services, actively promoting them to clients.
12. Escalate issues to senior management that may impact accounts positively or negatively.
13. Collaborate with the team to test creatives across client channels.

WHAT WE ARE LOOKING FOR

1. Experience delivering multichannel marketing communications, including digital and direct channels like email and banners.
2. Excellent organisation skills to manage multiple projects simultaneously.
3. Ambitious with strategic thinking and innovative contributions.
4. Ability to work efficiently within short timeframes and meet deadlines.
5. Motivated to learn, grow, and improve.
6. Personable, approachable, and a team motivator.
7. Moderate understanding of production and interactive processes.
8. Excellent communication skills, both oral and written.
9. Strong planning and organisational skills.
10. Ability to develop and manage client and supplier relationships.
11. Basic financial understanding to manage budgets effectively.

WE OFFER

• 29 days holiday, excluding bank holidays.
• Flexible hybrid working policy.
• Mental health support.
• Buddy Program to support your onboarding.
• Recognition as a Certified B Corp since 2021 and awards like Agency of the Year at The Lovies and The Webby Awards.
• Opportunity to work with a diverse range of clients globally.
• Support for your professional development through training, development, and certifications.
• Global DEPT Cares Month for volunteering and charity work.

WHO ARE WE

We are digital pioneers, always looking forward and innovating. Born digital with a deep skillset in tech and marketing, we hire curious, self-driven, talented individuals who never stop creating.

Our culture balances being large enough to offer global opportunities and benefits, while caring enough to invest in your growth, autonomy, and problem-solving skills, no matter where you are in the world.

DEPT is committed to sustainability and social responsibility, being Climate Neutral and B Corporation certified since 2021.

DIVERSITY, EQUITY & INCLUSION

We pride ourselves on an inclusive workplace, actively recruiting and nurturing talent from diverse backgrounds. We encourage applications from everyone, especially those who may think they don't meet all requirements—apply anyway! We support reasonable adjustments during recruitment and employment. Learn more about our efforts here.

Required Experience:

Key Skills: Junit, Customer Service, Freelancing, Industrial Safety, ACCA, Arbitration