CRM Project Manager (12 month FTC) (div/f/m)

Nuvance Health; Berlin; Hybrid; EUR 50.000 - 80.000; Vollzeit

Zusammenfassung

A leading marketing agency is looking for a (Senior) CRM Project Manager to join their Personalised Content team in Berlin. This role involves managing client relationships, overseeing integrated campaigns, and working closely with creative teams to ensure project success. The position requires strong organizational and communication skills, along with a passion for marketing innovation and strategy.

Leistungen

29 days' holiday, excluding bank holidays

Flexible, hybrid working policy

Mental health support

Buddy Program for onboarding

Opportunities for training and development

Qualifikationen

• Experience in delivering multi-channel marketing communications.
• Highly organized and able to manage multiple projects simultaneously.
• Excellent communication skills in oral and written formats.

Aufgaben

• Manage and review client briefs, ensuring deadlines are met.
• Develop and maintain strong client relationships.
• Ensure successful project delivery on time and within budget.

Kenntnisse

Organizational skills

Communication skills

Project management

Strategic thinking

Jobbeschreibung

This is a 12-month fixed-term contract.

Please submit your application in English.

This role is part of our Personalised Content team. We create emotive yet conversion-focused ideas, products, and campaigns at scale and speed. Our specialty is hyper-personalised digital communications that change perceptions, shape new behaviours, and shift market share for our clients including eBay, Uber, Walmart, and more!

JOB PURPOSE

As a (Senior) CRM Project Manager, you will be responsible for building strong relationships with clients while overseeing the delivery of a wide variety of integrated campaigns. You will manage client briefs, plan, assign, review, and deploy creative work, as well as manage the overall agency workload in partnership with the team.

You will work closely with Designers, Copywriters, Developers, and other parts of the agency to ensure successful campaign deliveries, maintaining agency profitability and a high level of creative integrity.

KEY RESPONSIBILITIES

• Manage, draft, and review client briefs.
• Ensure client deadlines are met across multiple campaigns, liaising with the Account Director on the team's capacity.
• Liaise with clients, clarify questions, manage expectations, and proactively communicate status, updates, or agency recommendations.
• Translate client feedback effectively to designers and copywriters.
• Prioritise workloads for the team and escalate when needed.
• Ensure client requirements are met while upholding DEPT brand values.
• Maintain a full understanding of clients' business, strategies, objectives, brand, audiences, and challenges, advising on the best communication solutions to meet their needs, with the goal of becoming a trusted adviser.
• Build strong relationships with key clients through regular meetings, video calls, planning sessions, and reviews.
• Maintain high standards and add value wherever possible.
• Ensure projects are delivered on time and within budget, meeting success criteria.
• Stay knowledgeable about DEPT products and services and actively promote them to clients.
• Escalate internal and external issues to senior management that might impact accounts.
• Collaborate with the team to determine and test creatives across client channels.

WHAT WE ARE LOOKING FOR

• Experience in delivering multi-channel marketing communications, including digital and direct channels like email and banners.
• Highly organised with the ability to manage multiple projects simultaneously.
• Ambitious with strategic thinking skills and a desire to contribute new ideas to the agency.
• Ability to work within short timeframes, meet deadlines, and manage schedules effectively.
• Motivated to learn, grow, and improve continually.
• Personable, approachable, and a team motivator.
• Moderate understanding of production and interactive processes.
• Excellent communication skills, both oral and written.
• Strong planning and organisational skills.
• Ability to manage and develop client and supplier relationships.
• Basic financial understanding to manage budgets effectively.

WE OFFER

• 29 days' holiday, excluding bank holidays.
• Flexible, hybrid working policy.
• Mental health support.
• Buddy Program to support your onboarding.
• Work with reputable clients of various sizes and industries.
• Opportunities for training, development, and certifications.
• Global DEPT Cares Month for volunteering and charity support.

WHO ARE WE?

We are pioneers, always looking forward and creating tomorrow’s solutions today. Born digital, we are a tech and marketing-savvy agency that values curiosity, innovation, and talent. Our culture balances global reach with a personal touch, supporting your growth and autonomy worldwide.

DEPT is committed to making a positive impact—climate neutral and B Corporation certified since 2021.

DIVERSITY, EQUITY & INCLUSION

We strive to create an inclusive workplace where everyone has equal opportunities. We encourage applications from diverse backgrounds and are committed to supporting all candidates through the recruitment process. Not meeting all qualifications? Apply anyway—let us decide! We’re happy to discuss any reasonable adjustments to support your application and employment with us. Learn more about our DEI efforts here.