CRM Project Manager (12 month FTC) (div/f/m)

MEININGER Hotels; Berlin; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

Join MEININGER Hotels as a (Senior) CRM Project Manager in Berlin to drive personalized content and integrated marketing campaigns for global clients. You will oversee project delivery, liaise with clients, and collaborate with creative teams to ensure high-quality outputs while maintaining agency profitability and integrity.

Leistungen

29 days' holiday plus bank holidays

Flexible, hybrid working policy

Mental health support

Professional development training and certifications

Buddy Program for onboarding support

Qualifikationen

• Experience in multi-channel marketing communications, particularly digital and direct.
• Highly organized individual capable of managing multiple projects.
• Excellent communication skills, both verbal and written.

Aufgaben

• Manage and review client briefs while ensuring project deadlines are met.
• Build strong client relationships and advise on communication strategies.
• Work closely with designers, copywriters, and the agency team for successful campaign delivery.

Kenntnisse

Multi-channel marketing communications

Project management

Excellent communication skills

Organizational abilities

Jobbeschreibung

This is a 12-month fixed-term contract.

Please submit your application in English.

This role is part of our Personalised Content team. We create emotive yet conversion-focused ideas, products, and campaigns at scale and speed. Our specialty is hyper-personalised digital communications that change perceptions, shape new behaviours, and shift market share for clients including eBay, Uber, Walmart, and more!

JOB PURPOSE

As a (Senior) CRM Project Manager, you will build strong client relationships while overseeing the delivery of various integrated campaigns. You will manage client briefs, plan, assign, review, and deploy creative work, and manage the agency's workload in partnership with the team.

You will collaborate closely with Designers, Copywriters, Developers, and other departments to ensure successful campaign delivery, while maintaining agency profitability and creative integrity.

KEY RESPONSIBILITIES

• Manage, draft, and review client briefs.
• Ensure deadlines are met across multiple campaigns, liaising with the Account Director on capacity.
• Communicate proactively with clients, clarifying questions, managing expectations, and providing updates or recommendations.
• Translate client feedback effectively to designers and copywriters.
• Prioritize team workloads and escalate issues when necessary.
• Meet client requirements while upholding DEPT brand values.
• Understand clients' business, strategies, objectives, brand, audiences, and challenges; advise on communication solutions to meet their needs and become a trusted adviser.
• Build strong relationships with clients through meetings, calls, planning sessions, and reviews.
• Maintain high standards and add value wherever possible.
• Ensure projects meet success criteria, deadlines, and budgets.
• Stay informed about DEPT products and services, promoting them to clients.
• Escalate issues to senior management as needed.
• Work with the team to test creatives across client channels.

WHAT WE ARE LOOKING FOR

• Experience in multi-channel marketing communications, including digital and direct channels like email and banners.
• Highly organized with the ability to manage multiple projects.
• Ambitious, strategic thinker, and innovative contributor.
• Ability to work within short timeframes, managing schedules and priorities efficiently.
• Motivated to learn, grow, and improve.
• Personable, approachable, and a team motivator.
• Understanding of production and interactive processes.
• Excellent communication skills, both oral and written.
• Strong planning and organizational abilities.
• Ability to develop and manage client and supplier relationships.
• Basic financial understanding for budget management.

WE OFFER

• 29 days' holiday plus bank holidays.
• Flexible, hybrid working policy.
• Mental health support.
• Buddy Program to support your onboarding.
• Work with a Certified B Corp since 2021 and award-winning agency.
• Opportunity to work with diverse clients worldwide.
• Support for your professional development through training and certifications.
• Global DEPT Cares Month for volunteering and charity work.

WHO ARE WE?

We are pioneers, always looking forward and creating innovative digital solutions. Born digital, we are a tech and marketing agency with a global presence, fostering a culture of curiosity, self-drive, and innovation.

Our culture balances scale with care—providing tools, opportunities, and benefits across 30+ countries while investing in your growth and autonomy.

We are committed to environmental and social responsibility, being Climate Neutral and B Corporation certified since 2021.

DIVERSITY, EQUITY & INCLUSION

We promote an inclusive workplace, actively recruiting and nurturing talent from diverse backgrounds. We encourage applications from everyone, including those who may not meet every listed requirement, believing in equal opportunity for all. Reach out to discuss any adjustments needed during recruitment or employment. Learn more about our DEI efforts here.