Customer-Relationship Manager (F/M/D)

Campus Founders; Heilbronn; Vor Ort; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

Ein innovatives Unternehmen sucht einen CRM Manager, der die Kundenreise von Marketing bis Offboarding optimiert. In dieser spannenden Rolle entwickeln Sie CRM-Strategien und optimieren das System, um die Effizienz zu steigern. Sie werden Teil eines dynamischen, internationalen Teams und spielen eine Schlüsselrolle bei der Unterstützung der nächsten Generation von Startups. Diese Gelegenheit bietet Ihnen die Möglichkeit, in einem kreativen und unterstützenden Umfeld zu arbeiten, in dem Ihre Beiträge einen echten Unterschied machen werden. Wenn Sie leidenschaftlich daran interessiert sind, Prozesse zu gestalten und Innovationen voranzutreiben, dann könnte dies Ihre nächste Herausforderung sein.

Leistungen

Wettbewerbsfähige Vergütung

Langfristige persönliche Entwicklungsmöglichkeiten

Diverse und internationale Teamumgebung

Möglichkeit zur Mitgestaltung einer Startup-Community

Qualifikationen

• Abschluss in Betriebswirtschaft, IT, oder Marketing mit erster Berufserfahrung.
• Umfassende Kenntnisse von CRM-Systemen, idealerweise HubSpot.

Aufgaben

• Entwicklung und Implementierung von CRM-Strategien entlang der Customer Journey.
• Analyse von CRM-Daten und Präsentation relevanter Kennzahlen.

Kenntnisse

CRM-Strategien entwickeln

Datenanalyse und -visualisierung

Problemlösungsfähigkeiten

Organisationsfähigkeiten

Kommunikationsfähigkeiten

Ausbildung

Abschluss in Betriebswirtschaft

Abschluss in Informatik

Ausbildung in Marketing

Tools

HubSpot

Jobbeschreibung

Description

Are you looking for a new challenge and more than just a job? Do you want to shape the future with us? We want to develop Campus Founders gGmbH together with you.

In your new role as CRM Manager in our Operations Team, you are responsible for mapping and optimizing various customer journeys from marketing to offboarding. You will develop standards across all programs and ensure their implementation to enhance the effectiveness and efficiency of the CRM system and processes.

Your fields of action in a glance:

• You develop CRM strategies along the customer journey and implement them.
• You manage and optimize our CRM system (HubSpot), ensuring that the data captured there is always up-to-date and complete.
• You identify optimization potentials in our CRM system and develop and implement corresponding measures.
• You are responsible for analyzing the data from our CRM system and presenting relevant metrics.
• You train and support our team in using our CRM system.
• As part of the Operations Team, you support in shaping processes and implementing automation solutions.

You’re a good fit for us if you bring the following:

• You have a degree in Business Administration, IT, Business Informatics, or Marketing, or a completed apprenticeship in a relevant field with initial professional experience.
• You have comprehensive knowledge of CRM systems, preferably with prior experience working with HubSpot.
• You possess excellent problem-solving and organizational skills.
• You have experience in data analysis and visualization.
• You have very good communication and training skills, which you have successfully demonstrated.
• You ideally have initial experience in a dynamic work environment such as entrepreneurship or innovation.
• You are fluent in English both written and spoken, can also communicate well in German, and enjoy intercultural experiences.

What’s in it for you:

A broadly diversified area of work and responsibility with a very varied range of tasks:

• You play a key role in the success of the next generation of startups.
• You'll work with us to develop a world-class network of organizations and individuals in the startup world.
• You are part of a passionate, energetic, diverse and international team in an exciting and fun environment.
• You will actively shape our curious, open-minded, productive and startup-friendly community.
• You will enjoy long-term personal development opportunities and competitive compensation.